Unmetered customers - those paying according to the rateable value of their property will see the reduction appear on their first bill of each year issued in February and March.
Who will get the reduction?
Householders billed by South West Water are entitled to the reduction as well as some customers who pay for their water and/or sewerage services through another party.
How will it be paid?
The reduction will be automatically deducted from your bill every year. Look out for the line 'Government Contribution' on your bill.
What happens if I move during the year?
If you move to another home within our service area, the reduction will still apply. The reduction amounts you receive on your old and new bills will be adjusted to reflect the number of days you spend in each property.
How is my bill calculated?
As people move house within our region, we will need to recalculate their £50 reduction in proportion to the number of days lived at each property. A full £50 reduction for the year works out as 13.7 pence per day. For closing bills because you have moved out, the Government Contribution will be recalculated at 13.7pence per day from 1 April to the date you leave your old home. For people moving in part way through the year, the Government Contribution amount will be calculated at 13.7pence per day from the date they move in until 31 March. Overall, your Government Contribution will total £50 per household per year.
What happens if I switch to a meter during the year?
If you switch to a meter during the year, the reduction will still apply. The reduction amounts you receive on your old and new bills will be adjusted as above to reflect the number of days you used the unmeasured or metered services during the year.