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Other information


Get ready for winter
 
There are lots of simple steps households can take to prepare for a cold winter and now is a great time to get ahead and make sure homes are snug:
Find an approved plumber
 
When you are looking for a plumbing business, we recommend you select one which is an eligible member of an Approved Contractors' Scheme, such as the WaterSafe or the Water Industry Approved Plumbers' Scheme (WIAPS).
HomeServe
 
Water for health
 
Water is essential for life, and our staff are passionate about providing top quality safe, clean, enjoyable tap water for everyone, every day.
Standards of service
 
We think our customers are entitled to the highest standards of customer service. In these sections you can read about the standards we strive to meet, as well as our responsibilities and your rights and responsibilities as a customer.
Priority services
 

We offer a range of services to enable customers with additional needs to receive information in ways better suited to them.

Bogus callers
 
Sadly, there are criminals who will pretend to work for us to get entry into homes.

For your protection,when we make an appointment to visit you, we will ask you if you would like to give us a password for our visiting employee to use so you know that person works for us.
Complaints
 
For the great majority of our customers, we supply and take away water without any problems. But sometimes things go wrong and we want to know so we can put them right.
South West Water Apps
 
Download the South West Water and BeachLive Apps today



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