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Our Price Promise


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We've kept bills down in recent years through price freezes, price cuts and lower than inflation increases.

Our five-year Price Promise is to keep average household bill rises below inflation to the end of the decade.

At the same time, we're spending around £1billion on improving our services to you.

The Price Promise is a direct result of what you, our customers told us when we consulted you.

You told us that you want us to keep our costs and prices down, but not at the expense of future service levels. So we listened and acted on what you said.

The £50 Government Contribution for all our household customers will continue to reduce bills again this year.

Customers switching to a meter could also reduce their bills by an average of between £300 and £400.

The charges you pay will vary according to the services you use, your tariff, and the amount of water you use or the rateable value of your property. 

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