"Is your water safe to bath my parrot?"
THE BUSIEST TIME of the year has been sparked for South West Water’s Exeter Call Centre, by the annual mailing of water bills currently underway. Bills are sent to over 300,000 customers, many of whom will want to talk to us about
payment plans.That’s where the Call Centre comes in.
CLARE LEES is a Customer Service Advisor and has been part of the South West Water Call Centre team since October, 2003. Before joining she was in petrol retailing. She helps about 90 customers a day, mainly answering questions about their accounts.
"I enjoy the work", Clare says. "You need to be able to listen to what customers have to say.
Now a further £760 millions pounds worth of investment
‘Since this recently ended Periodic Review process started - way back in 2002 - my team and I have spent thousands of man hours trying to strike the right balance between value for money investment, the ability to raise additional finance to fund future improvements and minimising costs to customers.’
Ofwat letter to the Western Morning News re. water bill rise.
"When we set the new limits on the bill increases that the company will be able to charge its customers over the period (2005 - 2010) we were mindful of the current levels of bills in the South West.
Paying your bill - how we can help
If you find it difficult to pay your unmetered bill twice a year or your metered bill quarterly, we have a range of payment plans to help you pay.
Pipes: who's responsible?
As more of our customers are choosing to have water meters installed, we feel it timely to remind customers of their responsibilities for the pipework between their properties and our water main.
Special Needs? Let us help
We offer a range of free services to help customers who need us to communicate with them in a particular way or who need extra consideration in emergencies or in the day-to-day provision of our services.
Striking the right balance... for an even better future
The Office of Water Services (Ofwat) has recently announced increases in prices for water services for the five year period from April 2005. These regrettable increases are needed to ensure we can meet all of the standards set for the coming period. We can now confirm our programme of water quality, environmental improvements and customer service benefits from April 2005 to March 2010.
TOMORROW with your help, we're promising MORE improvements to ALL of our services over the next five years with a FURTHER £760 million invested in the region.
We guarantee to provide the following standards of service in our day-to-day dealings with you, subject to the exceptions specified.
A MAJOR NEW fund raising event in the South West region steps out on 17 September 2005.
Waterlevel 14 Crossword solutions
Congratulations to last time's winners: