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Standards of service

We think our customers are entitled to the highest standards of customer service. In these sections you can read about the standards we strive to meet, as well as our responsibilities and your rights and responsibilities as a customer.

Our Customer Promise
South West Water is committed to providing customers with the highest standards of service, courtesy and respect.
Codes of practice
We have a series of codes of practice which set out our legal obligations and responsibilities as well as our customers' rights and responsibilities.

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