Standards of service - South West Water

Learning Zone The Water Story for 5 - 11 year olds Water conservation for all ages Computer modelling for schools	Water resources Our position What we're doing What you can do Our reservoirs Planning ahead Environmental	Bathing Water Quality Beach Live Revised Bathing Water Directive Clean Sweep and Beyond	Climate change Climate change - the wider picture
Upstream Thinking Climate Change Adaptation

Back to home My Account Your bill Water meters Saving water Home efficiency Our services Leaks & other information What to do about leaks Water Service Pipe Responsibilities (Water Industry Act 1991) Bogus callers Complaints Priority services Standards of service Our Customer Promise Codes of practice Water for health HomeServe emergency home cover	Standards of service We think our customers are entitled to the highest standards of customer service. In these sections you can read about the standards we strive to meet, as well as our responsibilities and your rights and responsibilities as a customer. Our Customer Promise South West Water is committed to providing customers with the highest standards of service, courtesy and respect. Read more about "Our Customer Promise" Codes of practice We have a series of codes of practice which set out our legal obligations and responsibilities as well as our customers' rights and responsibilities. Read more about "Codes of practice"