Can't pay your bill?

If you do not have a water meter we can discuss whether switching to metered charges may give you a lower bill.  Meters are installed free of charge and you can change back to unmetered charging within 12 months if you are not happy.

If you are already on a meter, we will check to see whether you are entitled to any help with your bill and send you information about simple water-saving measures you can take to reduce water use and the amount you have to pay.

We will also discuss your personal circumstances with you to agree a payment plan.  For example, if you have arrears on your account, we will see whether we can spread repayment over a longer period of time to reduce your instalments.

We have a Code of Practice on Payment and Debt Recovery which has been approved by our regulator Ofwat.