Our Customer Promise
If you have a water meter and need to run off discoloured water, a credit will be placed on your account if you contact us at the time. Please call our Services Helpline and tell us that you are on a meter.
Generally we will compensate you for damage that is caused by discoloured water, ie stained washing or permanent staining of baths, handbasins or the cleaning of water tanks and heating systems where claims are agreed in advance of commitment.
When we pay compensation, the damaged goods will become the property of South West Water. Where water supplied by us is regularly heavily discoloured, compensation will be considered according to the severity and duration by abatement of your annual water service charge of 10% for each month affected up to a maximum of 50%.
To make a claim for damage or abatement of charges, please telephone our Services Helpline free of charge on 0800 169 1144 (Minicom 0800 169 9965).
Back to Our Customer Promise