Our Customer Promise
Except when we need to carry out necessary works or during drought, we will ensure that there is a minimum pressure of seven metres static head in our section of the service pipe which connects your property to our main.
Where we are aware that the pressure has fallen below this level for one hour or more on two separate occasions in any 28 day period, we will automatically pay you £25. Only one payment of £25 will be made in any charging year.
If we were unable to identify that you were affected, you can claim a payment within three months of the date of the second occasion.
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