Learning Zone The Water Story for 5 - 11 year olds Water conservation for all ages Computer modelling for schools	Water resources Our position What we're doing What you can do Our reservoirs Planning ahead Environmental	Bathing Water Quality Beach Live Revised Bathing Water Directive Clean Sweep and Beyond	Climate change Climate change - the wider picture
Upstream Thinking Climate Change Adaptation

About usHelp & FAQs

Print |
Contact |
Share
- Delicious |
- Digg |
- reddit |
- Facebook |
- StumbleUpon |
- What's this?

Back to home

Leaks & other information

What to do about leaks

Water Service Pipe Responsibilities (Water Industry Act 1991)

HomeServe emergency home cover

Our Customer Promise

Low pressure

Except when we need to carry out necessary works or during drought, we will ensure that there is a minimum pressure of seven metres static head in our section of the service pipe which connects your property to our main.

Where we are aware that the pressure has fallen below this level for one hour or more on two separate occasions in any 28 day period, we will automatically pay you £25. Only one payment of £25 will be made in any charging year.

If we were unable to identify that you were affected, you can claim a payment within three months of the date of the second occasion.

Back to Our Customer Promise