Because South West Water is the only water supplier in the region, there is a very strict system of regulation in place to safeguard the best interests of its customers and the environment. These interests are ensured by its key independent regulators who are:
The Drinking Water Inspectorate (DWI) is responsible for setting and monitoring the high standards of drinking water quality. The DWI has the power to prosecute if the standards in water quality fall below government regulations.
The Environment Agency (EA) is responsible for the aquatic environment and the monitoring of all South West Water discharges into rivers, streams and the sea. It also protects the environment by controlling abstraction from rivers, streams and underground sources. Where standards are breached or pollution occurs, it too can prosecute.
The Office of Water Services (Ofwat) is the economic regulator for the water and sewerage industry in England and Wales. It sets our customer water charges and agrees South West Water's costed programme of improvements. Ofwat is also the customer "watchdog".
The Consumer Council for Water South West (CCW)
The Consumer Council for Water (CCW) represents water and sewerage customers in England and Wales. It replaced Watervoice on 1st October 2005.