Help with metered bills
Our payment plans let you pay more frequently.
People with water meters are sent bills every three months and the charges due are payable within 14 days.
If you want to pay more frequently, you can pay by regular fixed amounts using our Meter Payment Plan. Payments can be made monthly by Direct Debit or payment booklet, or weekly or fortnightly by booklet. Full details of how the Plan works are in our Water Meters Questions and Answer booklet which was sent to you when your meter was installed or when you moved into your house. For another copy of the booklet please see downloads on the right.
Please call our Accounts Helpline on 0844 346 1010* (Minicom users only 0800 169 9965) and we will help you set up a Meter Payment Plan.
* Calls from BT landlines are charged at 3 pence per minute. Charges may vary according to service provider.