Report a leak
The homeowner is responsible for the supply pipe from the boundary of the street in which the main is laid all the way into their home.
If your property is some distance from our water main, it is likely that you will have a very long service pipe. You are responsible for the entire length of the service pipe from your house, all the way to the boundary of the street in which our water main is laid (or to the main itself if it is not laid in the street).
We don't hold information or provide information on private pipework but if you need help to confirm who is responsible for your particular service pipe please take a look at out factsheets on Water Service Pipe Responsibilities .
Leak - Option 1: Is the leak inside your house?
Leak within your property boundary
Leap option 2: Is the leak between the house and the boundary of your property?
Leak outside your property boundary
Leak - Option 3: Is the leak outside the property boundary?
All you need to know about leaks
Water Service Pipe Responsibilities
South Water Water's legal responsibility for water service pipes ends at the boundary of the street in which a water main is laid, as indicated in the diagram below.