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Codes of practice

We aim to always provide you with the highest possible service by treating your enquiry courteously, fairly and efficiently.

Our codes of practice are approved by the industry regulator, Ofwat. They set the standards you can expect from the services we supply.

We have codes of practice on:

  • Charges, Bills and Water Meters
  • Complaints and Compliments
  • Our Customer Promise
  • Leakage for Domestic Customers
  • Our Water Supply Service
  • Our Waste Water Supply Service
  • Payment and Debt Recovery
  • Priority Services

You can download copies of our codes of practice here. 

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