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Codes of practice


We aim to always provide you with the highest possible service by treating courteiously fairly, efficiently and making contact with us as simple as possible.

Our codes of practice are approved by the industry regulator, Ofwat. They set the standards you can expect from the services we supply.

We have codes of practice on:

  • Charges, Bills and Water Meters
  • Complaints and Compliments
  • Our Customer Promise
  • Leakage for Domestic Customers
  • Our Water Supply Service
  • Our Waste Water Supply Service
  • Payment and Debt Recovery
  • Prioirty Services

You can download copies of our codes of practice here. 




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