Every household in the South West Water region will be receiving £20 from the company this year.
From the promise to the reality
As many customers have been only too well aware, the challenges facing South West Water at privatisation some 17 years ago were immense.
New look southwestwater.co.uk
South West Water is one of the biggest companies in the region, supplying over 1.6 million people with sparkling, clean drinking water and waste water facilities around-the-clock.
The table below sets out the average percentages by which water and sewerage charges will be increasing for the 2006/07 charging year (an individual customer's increase will depend on how much they pay now and which tariffs apply. These increases have been approved by Ofwat as complying with the price limits it has set for South West Water for 2006/07.
Fight that fat and give birds a treat!
Sewer flooding is a grim subject and worse still when it happens to you
Representing the interests of customers
The new Consumer Council for Water (CCWater) took over the role of representing the interests of water customers in England and Wales on 1st October last year.
It isn’t only customers who are playing their part in water conservation
South West Water is doing an excellent job in saving water by repairing leaks to its 10,000 miles (16,000 kms) distribution network – a fact confirmed by Ofwat, the official watchdog of the water industry.
South West Water uncover Cornwall’s first summer visitors
Broken beer mugs and a barbecue pit dating back to 2000 BC have revealed a glimpse of Cornwall’s earliest summer visitors.
The historic finds came to light in a field at Bocaswell, near Geevor as a trench was being dug for a new South West Water pipeline.
With 'Clean Sweep' all but complete, South West Water has been concentrating its resources and manpower on mains renovation – and it shows.
Are you getting your full pension entitlement?
South West Water and The Pension Service are working together to ensure that older people have access to information regarding entitlements that they might not already be receiving.
We guarantee to provide the following standards of service in our day-to-day dealings with you, subject to the exceptions specified. If we fail to achieve any of standards numbers 1 to 4, we will pay you £20 automatically within 10 working days or credit £20 to your account if it is in arrears.
Priority needs? let us help
We offer a range of free services to help customers who need us to communicate with them in a particular way or who need extra consideration in emergencies or in the day-to-day provision of our services.
Paying your bill – how we can help
If you find it difficult to pay your unmetered bill twice a year or your metered bill quarterly, we have a range of payment plans to help you pay.
Gardeners SAVE money SAVE water SAVE hassle!
Gardners across the region are now saving millions of litres every year by using a water butt for their garden watering!
Waterlevel 16 Crossword solutions
Congratulations to last time's winners: