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Customer service improvementsSouth West Water is pleased that water regulator Ofwat (Office of Water Services) has reported today that the company is continuing to provide customers with high levels of service.
 Customer service improvements Ofwat measures water company performance against a range of customer service standards - called DG levels - and South West Water has met or exceeded all of them. These standards include measures for response to written contacts, meter reading, water supply interruptions and water pressure. In addition, as a result of a £2 billion investment in improvements to water and sewerage services it has been recognised that the region has achieved its best ever drinking water quality at 99.92% compliance, has the highest quality bathing waters in the UK and the most miles of good quality river water than any other part of the country - a transformation considering the poor state of water and sewerage services in the region in 1989. Where some problems at a small number of sewage treatment works have been previously identified, the company has re-affirmed that it is progressing with an additional programme of work, costing up to £10 million to resolve the issues. This work is well on track to achieve all waste water compliance targets by the end of the year. Bob Baty, South West Water's Chief Executive, said: "We are totally committed to improving the services that we provide to our customers and have made giant strides over the past 13 years. However, we can never become complacent and have to continue to build on the progress we have made for the benefit of our customers and the region as a whole". - ENDS - For further information please contact Stephen Swain, Communications Manager on 01392 443022. Published: 4 September 2003 Note to Editors Ofwat's customer service measures (DG levels) are as follows: DG2 Customers receiving adequate pressure of mains water. |
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