Difficulty paying your bill?
We are on hand to help you find manageable ways to pay your bill.
If you have problems paying a bill, please do not ignore it. We understand only too well that some of our customers may have problems paying all of their household bills.
To help you manage your bill we offer a number of payment plans for both metered and unmetered customers
Our payment plans let you pay more frequently.
Help with metered bills - the WaterSure Tariff
You may qualify for a lower bill if you receive a means-tested benefit or tax credit.
We understand that managing your water and energy bills can be a challenge.
Help with metered bills - the WaterCare Tariff
You may qualify for a social tariff to help reduce your bill if you are on a very low income.