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Service Plus: Quicker and better service for our customers South West Water begins a new high tech era of ever improving customer service today with the official unveiling of its £2million Service Plus system.
Service Plus and its cutting edge technology allows staff to deal with problems more efficiently and keep customers fully informed about all our operational activities from fixing burst mains to laying new sewers. SWW Chief Executive Chris Loughlin said: "Service Plus means our 1.6 million customers will always be in the picture about what we are doing as well as how, when and why we are doing it. And even better, we will be doing it faster than ever before. "We hope it will be the perfect marriage of technology, processes and people. Along with WaterCare - our new package to help those most in need - it's one more step forward in our developing strategy to further enhance our customer service. "As a company, we always try to be a champion of the South West and Service Plus represents a £2million high tech investment for both us and the region as a whole." Under Service Plus, field staff using 'tough book' mobile computers can instantly update information screens at our new Service Centre in Exeter with what's going on at the scene helping our call handlers reassure customers with accurate information from start to finish. Meanwhile, staff at the Service Centre with access to computerised maps can easily prioritise hundreds of tasks from fixing leaks in Penzance to connecting new homes in Lyme Regis while constantly monitoring the flow of water through our 15,000 kilometre-long pipe network. Charles Howeson, Chairman of the Consumer Council for Water in the South West, has been invited to officially open the new Service Centre before an audience of regional business leaders, staff, media and customers today. He will be unveiling a 'virtual plaque' in the Service Centre at South West Water's headquarters, Peninsula House, Exeter, at 11am. - ENDS - For more information plus interview and filming opportunities at Friday's opening please see contact at the foot of this page. EXAMPLE OF HOW SERVICE PLUS WORKS
NOTES TO EDITORS
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