Paying your bill

Our Friendly Service

Unmetered bills

Standard Plan
Payment by 10 instalments by Direct Debit or payment booklet.

Monthly Plan
Payment by 12 instalments with a payment booklet.

Weekly or Fortnightly Plans
Weekly or fortnightly payments with a payment booklet.

With a payment booklet you can pay at your  bank or building society, by post or free of charge at a Post Office or PayPoint outlet.

Metered bills

Payments can be made quarterly or monthly by Direct Debit or weekly, fortnightly or monthly by booklet.

With a payment booklet you can pay at your bank or building society, by post or free of charge at a Post Office or PayPoint outlet.

Setting up a payment plan

Please call our Accounts Helpline on 0800 169 1133 (Minicom 0800 169 9965) and we'll help you set up a Payment Plan.

Help with meter bills for customers receiving benefits or Tax Credits

You may be entitled to a lower bill if you pay metered water charges or the multi-occupancy Assessed Charge and receive one of the qualifying benefits or Tax Credits and:

You have three or more children under the age of 19 and for whom you receive child benefit living with you; or

Someone living in your home has an illness which requires them to use a significant amount of extra water (this person does not need to be in receipt of a qualifying benefit or Tax Credit themselves).

For an information pack and application form, please call our Accounts Helpline on 0800 169 1133 (Minicom 0800 169 9965) and ask for a WaterSure Tariff pack.

Can't afford to pay?

Please don't ignore your bill. Call our Debt Helpline now on 0800 083 0283 (Minicom 0800 169 9965)

We will need to discuss your personal circumstances with you to try and agree a payment plan that will help you to pay. If  you are paying unmetered charges we will send you information on water metering so you can work out if you would pay less by switching to a meter. If you are already on a meter we will check whether you are entitled to a lower bill under our WaterSure Tariff and send you a water saving pack to help you reduce your water use and your bill. If appropriate, we will so discuss Water Direct with you – this is a scheme where you can have payment made to us directly from certain benefits.