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2009-2011 News


These are press releases issued by South West Water between January 2009 and December 2011


Busy time ahead as 'big freeze' begins to thaw
 
Temperatures may be on the rise but South West Water is gearing itself up for a surge in calls as frozen pipes begin to thaw.
Don't Play on Reservoirs Warning
 
South West Water today (Friday January 9) issued a warning urging people not to risk walking, running or skating on frozen reservoirs.
Water mains improvement works in Heavitree Road
 
South West Water is now entering the final phase of a ten year scheme to renovate the region's water mains and improve water quality for thousands of homes and businesses.
Water mains to get £250,000 boost
 
Water mains buried beneath one of Torbay's main roads are set to receive a £250,000 overhaul to improve drinking water quality for over 4,000 south Devon residents.
Water firm on white out alert
 
South West Water is on standby after the Met Office issued further weather warnings for the region in the run-up to the weekend.
Water tariff trial, prices and investment for 2009/10
 
Ofwat's approval this week of South West Water's tariffs schedule means the company can go ahead with its pioneering new rising block tariff trial aimed at helping customers conserve water and cut bills.
Creative solution for water mains improvement
 
Upgrading water pipes buried in the ground is never an easy task and can often disrupt traffic. But on one Penzance housing estate the job was even harder - many of the pipes were in people's back gardens.
Mains improvement works in Hayle
 
A £2 million investment in Hayle's water network is almost complete as South West Water's mains rehabilitation programme to improve water quality enters its final phase.
Office modernisation will help lower customer bills
 
South West Water has announced the latest phase of its efficiency programme by revealing plans to modernise its headquarters.
£250k investment in Pinhoe Road's water pipes
 
Water mains that have remained untouched since they were first laid in the 1920s and 30s are set for a £250,000 overhaul, improving water quality for thousands of Exeter's residents.
Road closure to be lifted
 
A road closure that has been in place on West Hill in Budleigh for four weeks is to be lifted in time for the weekend - meaning visitors to the town centre can once again easily access the many and varied shops and boutiques.
Pipe work would stretch from here to Cairo
 
South West Water is all set to reline its four millionth metre of pipe as the company's 10-year programme to improve water quality for over half a million customers nears completion.
Region well placed to cope with summer demand
 
The South West is all set for a 13th consecutive year without water restrictions with the region's reservoirs currently at 97% full - nearly two per cent higher than at the same time last year.
Nesting boxes provide shelter for wildlife
 
Investment to boost 100s of local businesses
 
Regional businesses employing thousands of people could benefit from South West Water's investment proposals published today (Tuesday 7 April).
Explore the secrets of the Cornish coast
 
To celebrate the completion of South West Water's £790,000 scheme to replace the sewage outfall in Hannafore, Looe, South West Water and Cornwall Wildlife Trust are launching a summer long programme of activities to help people discover the secrets of the Cornish coastline.
Pinhoe Road set to re-open on time
 
Work to overhaul water mains buried beneath one of Exeter's busiest junctions is now complete and Pinhoe Road will re-open to traffic from Monday April 20.
Clean Sweep scheme to protect beautiful waters of Sennen and Porthcurno opens
 
Britain's best day out is set to become even better thanks to a new £6.8 million scheme to protect the outstanding quality of the bathing waters at Sennen Cove and Porthcurno in West Cornwall.
Busy city route reopens ahead of schedule
 
Mires restoration project scoops top award
 
An ambitious pilot project to preserve wetlands and help control water treatment costs has won first-prize at the annual Water Industry Achievement Awards, in Birmingham.
£15 million boost to regional economy as South West Water brings investment forward
 
South West Water is to pump an extra £15 million into the regional economy a year ahead of schedule in a bid to help recession-hit local businesses.
Pennon Group Publishes Annual Financial Results
 
Preliminary results published today by Pennon Group, parent company of South West Water and Viridor, show that the company remains focussed on improving customer services throughout the economic downturn.
Team effort helps achieve target
 
South West Water has met its leakage target for the 10th year in a row - despite one of the coldest winters in the last 20 years producing an exceptionally high number of bursts.
Cornish water supply given boost
 
A massive £6 million engineering project to bolster Cornwall's water supply for the next 15 years is set to finish later this month.
Final scheme in city will benefit thousands
 
After five years, 100 miles of pipework and nearly £30 million of investment, the programme to bring Exeter's underground water network into the 21st century finishes in Stoke Hill this August.
South West Water uncovers medieval burial site
 
Just weeks after starting work on its waste water scheme for Boscastle, Bossiney and Tintagel, South West Water has uncovered a medieval burial site.
Clean Sweep for Boscastle, Bossiney & Tintagel
 
South West Water recently received planning approval and has started work on a first time waste water treatment scheme that will dramatically improve the quality of the coastal waters in Boscastle, Bossiney and Tintagel.
Water resources looking healthy
 
South West Water says it is in good shape for a 13th consecutive year without any water restrictions as the region prepares for what it hopes will be a bumper tourist season.
South West Water gets tough on sewer blockages
 
South West Water is investing over £4.6 million this year on planned maintenance of the region's sewers to rid them of blockages and prevent flooding.
Drinking water quality best it's ever been
 
A new report released this week shows South West Water's customers are now enjoying the highest-quality tap water the region has ever seen after tests declared it 99.98% compliant - one of the very best results in the UK.
Come and meet Ratty and chums
 
To celebrate the centenary of Kenneth Grahame's much loved book, The Wind in the Willows, South West Water has teamed up with East Devon District Council to bring the novel to life for a day of wetland family fun.
Kids go free to the Aquarium
 
The summer hols are finally here and there's never been a better time to holiday at home in the beautiful South West.
SWW response to Ofwat Draft Determination
 
Water regulator Ofwat today (23 July) released its Draft Determination of South West Water's investment plan for 2010-2015.
South West Water crosses M5 to avoid city centre disruption
 
South West Water's £2.4million scheme to improve water quality in Topsham reaches a critical stage today as it prepares to install a huge 16 inch pipeline under the River Exe, Exeter Canal, Penzance to Paddington main line railway and M5 overpass.
Surf Life Festival set to shine
 
Hundreds of South West youngsters powered by tap water will be showing off their life-saving skills this weekend as part of the Henri Lloyd Falmouth Week.
Visit the South West's first and still working hydro electric power station
 
History buffs can visit one of the country's first working hydro electric power stations next week in West Devon as part of 2009's Heritage Open Days.
Take an outing in Torbay with a difference
 
South West Water is giving the people of Torbay an opportunity to find out what happens to millions of litres of their dirty water every day after they pull the chain and flush the sink.
Chris Loughlin gets animated supporting 'The Prince's Rainforest Project'
 
The Prince of Wales has set up 'The Prince's Rainforest Project' to find solutions to the global emergency of tropical rainforest destruction.
Employee donates 75th pint of blood
 
Big-hearted South West Water employee Graham Park has just donated his 75th pint of blood.
Free school visits to the National Marine Aquarium
 
Pupils from a Plymouth school were the first to take advantage of free visits to the National Marine Aquarium, thanks to sponsorship from South West Water.
The dormice 'Great Nut Hunt'
 
South West Water and its parent group Pennon are supporting the People's Trust for Endangered Species' national dormice monitoring programme.
Land and property auction, Exeter racecourse
 
South West Water is selling land and property by public auction next month as they are no longer used by the company.
Project improves river water quality
 
South West Water is supporting a new campaign to improve regional river water quality as part of its innovative Upstream Thinking strategy to protect the environment and control water treatment costs for decades to come.
Bathing water quality improves
 
South West Water is pleased to confirm bathing water quality has improved across the region this year.
Pennon Group publishes half yearly financial results
 
Pennon Group, parent company of South West Water and Viridor, has published its half yearly results today.
Ofwat announces Final Determination for South West Water
 
Water regulator Ofwat has today published its Final Determination on South West Water's five-year business plan for 2010-2015, which sets out service standards, investment plans and price limits.
Order your 2010 calendar
 
Some of the world's poorest people will benefit from a calendar featuring images of the South West.
Trouble-free winter tips
 
MILDER weather has led to a huge surge in reports of bursts around the region as frozen water in pipes begins to melt.
Don't skate on thin ice
 
After exceptionally low temperatures across the region, South West Water is urging people not to risk walking, running or skating on frozen reservoirs.
Reservoirs reach capacity
 
Following 50 days of wet weather in November and early December, fourteen of South West Water's eighteen reservoirs are now spilling over.
Spare the pipes this Christmas
 
With Christmas just around the corner, South West Water is urging its customers to get the fat trap habit and not to put fat, oil, grease and food waste down the sink.
South West Water announces five year £700 million investment, prices and efficiency package
 
South West Water today (Monday January 18) confirmed it would invest £705 million in the regional economy over the next five years as part of its drive to improve customer services and maintain its water and sewerage networks.
Safeguarding South Devon's water supply
 
A massive £9.5 million engineering project to safeguard South Devon's water supply for decades to come has just been completed.
Multi-million pound contracts for local companies
 
South West Water is to award contracts worth £13.5 million over 3 years to local companies as part of its regional investment programme.
Work starts on new reservoir
 
A £1.2 million scheme to transform a former china clay quarry into a new reservoir supplying Cornwall for generations to come starts on Monday 8 March 2010.
Life in north Cornwall 6000 years ago
 
Move over Tony Robinson and Time Team - how do you fancy going back 6000 years to find out about life in north Cornwall?
Win an eco-washing machine
 
This year's edition of South West Water's customer newspaper, Waterlevel, will be landing on doormats across the region over the next couple of weeks.
Retiring MP Matthew Taylor joins South West Water's board
 
Matthew Taylor MP has become a non-executive director of South West Water.
Okehampton sewer renewal
 
A £250,000 scheme to improve Okehampton's sewer network is taking place this summer.
War on sewer flooding
 
It's a thought bound to strike fear into any homeowner - imagine your property flooded by your loo, bringing the contents of the sewer literally into your front room.
Pennon Group publishes annual financial results
 
Pennon Group, parent company of South West Water and Viridor, has published its preliminary results today.
Good Beach Guide rates 127 of the South West's beaches 'excellent'
 
South West Water has welcomed the publication of the Marine Conservation Society's Good Beach Guide, which rates 127 of the South West's beaches as 'excellent'.
Special standpipe hire service
 
South West Water is urging customers to take advantage of its standpipe hire service rather than run the risk of prosecution.
Final 'Clean Sweep' scheme starts in Polperro
 
South West Water is starting work at Polperro near Looe this week on the final phase of its £2 billion Clean Sweep programme.
South West Water well placed to cope with dry summer
 
While speculation about drought in other areas of the country grows, South West Water is reassuring customers that water restrictions in the South West are highly unlikely.
Learn more about Okehampton's sewer scheme
 
Residents are invited to find out more about a £250,000 scheme to improve Okehampton's sewer network taking place this summer.
South West Water meets leakage target - again
 
South West Water has met its leakage target for the 11th year in a row - despite the coldest winter for more than 30 years resulting in an exceptionally high number of burst pipes.
Tap is top!
 
Tap water quality in the South West is at an all-time high and that's official
Flood defence scheme gets under way
 
Work on a £2.2 million flood defence scheme to protect Exeter's water supply has begun.
Coast Along for WaterAid 2010
 
WALKERS are being urged to put together a team for this year's Coast Along event in aid of water charity WaterAid.
Making the connection
 
South West Water is turning to the power of art this summer in a bid to help customers correctly connect their household appliances and avoid causing pollution.
See how Brokenbury improves Torbay's bathing water
 
Residents are being invited on a trip to the seaside with a difference in Torbay this September.
FREE open day
 

Visit the South West's first and still working hydro electric power station

A rare opportunity to see one of the country's first working hydro electric power stations in West Devon is being offered by South West Water as part of 2010's Heritage Open Days in September.
Fire and water meet in 999 exercise
 
Firefighters and South West Water staff made a dramatic rescue after a contractor collapsed while working in an empty tank at Crownhill Water Treatment Works in Plymouth.
Water-saving slogan winner cleans up with eco-washing machine
 
Thousands of customers across the South West will be encouraged to save water courtesy of Gloria Wellock from Plymouth.
Cleaning work at Lords Meadow Sewage Treatment Works, Crediton
 
Essential cleaning work is needed at Lords Meadow Sewage Treatment Works in Crediton.
Okehampton sewer improvements finish ahead of schedule
 
A £250,000 scheme to improve Okehampton's sewer network is now complete - finishing three days ahead of schedule.
On the TRAIL of winners
 
Transforming an old bath into a multicoloured, sea-faring spectacle seen through a kaleidoscope has scooped the top prize of £1,000 at the TRAIL environmental arts festival for Devon artist Amy McCarthy.
Leading accountant joins South West Water Board
 
Martin Hagen, the immediate past President of the Institute of Chartered Accountants in England and Wales, has been appointed a non-executive director of South West Water.
Dawlish sewer renewal
 
A £200,000 scheme to improve Dawlish's sewer network is taking place this autumn.
South West Water employee springs into action on Car Free day
 
Don't be surprised if you see a giant striding the pavements of Exeter on 22 September.
Heading in the right direction
 
South West Water is pleased that customer complaints have fallen for the second year running.
South West Water is green to the core
 
An innovative pipe-laying process in South Devon has scooped an Environmental Best Practice award for South West Water and contractors May Gurney.
Green award for water men
 
Water workers have scooped a prestigious national green award for helping wildlife thrive at their Devon treatment works.
Brixham sewer renewal
 
A £663,000 scheme to improve Brixham's sewer network is taking place this autumn and winter.
£2 million boost for Plymouth's drinking water
 
Celebrations will take place this Friday (29 October 2010) to mark a £2 million project to safeguard Plymouth's drinking water.
Plugging the leaks
 
South West Water has been tapping into new and old techniques to stay top of the national league when it comes to reducing leakage.
Making a splash to stay hydrated
 
South West Water will be handing out hundreds of free water bottles in a bid to keep the region's school children hydrated and ready to learn.
Dawlish sewer improvements finish ahead of schedule
 
A vital £200,000 scheme to improve Dawlish's sewer network is now complete - finishing three days ahead of schedule.
Bathing water quality improves 2010
 
South West Water is pleased to confirm that a record number of beaches in the South West have reached the European Union's highest standards in bathing water quality.
South West Water improves efficiency
 
South West Water has made £4.4million operating cost efficiencies in the first half of the 2010/11 financial year in its drive for value for money for customers.
Don't hog the pipes this Christmas
 
Christmas shoppers in Exeter are being encouraged to fight the fat while hogging down a freebie this Thursday (9 December 2010).
South West Water prepared for adverse weather
 
South West Water would like to warn customers that scheduled visits and planned work in some parts of the region may be cancelled due to the snow.
Moorland vision pips the competition
 
Restoring Exmoor to its peaty former glory has scooped a Golden Green Apple Award for South West Water and its Mires Project partners.
From Devon to Dhaka on a mission to bring clean water to Bangladesh
 
Money raised by generous South West Water customers and staff will soon be changing life for the better for people in Bangladesh.
Teignmouth sewer renewal
 
South West Water is investing £634,000 to improve Teignmouth's sewer network this winter.
Staff work round the clock to deal with surge in burst pipes
 
South West Water has dealt with an unprecedented surge in reports of burst mains across Devon this week - but thanks to staff working round the clock, all but a handful have been repaired.
Reservoir's starring role in TV archaeology show
 
A prehistoric complex at the bottom of Tottiford reservoir on Dartmoor was the subject of an episode of Time Team which aired on Channel 4 at 5.25pm on Sunday 6 February 2011.
Water treatment works set for wind power
 
Residents of Cornwall enjoy top-quality drinking water - some of which will soon be produced with the help of wind power.
Paignton sewer renewal
 
A £55,000 scheme to improve Paignton's sewer network is taking place this winter.
£159 million investment and charges package announced
 
Around £159 million will be spent on upgrading water and sewerage services around the South West in 2011/12 including innovative schemes to help customers in need and restore the region's wetlands.
Consultation on Walker Report: South West Water Reaction
 
South West Water has welcomed the Government's response to the Walker Review of charging for household water and sewerage services.
Water supplies look good
 
South West Water is pleased to announce that, despite the driest March in 50 years, our reservoirs are looking healthy and we are in a strong position for the coming summer.
Please use water wisely
 
Despite the driest March in 50 years, South West Water's reservoirs are looking healthy and we are in a strong position for the coming summer. In fact, we expect this to be our fifteenth consecutive summer without water restrictions.
Ready for climate change
 
A South West Water report to Government setting out its climate change adaptation plans has been given the seal of approval.
Good Beach Guide results
 
South West Water today (26 May) welcomed publication of the Marine Conservation Society's Good Beach Guide and its recognition of the impact of the company's £2billion Clean Sweep coastal investment programme.
Team work improves bathing water quality at Bude
 
Bathing water quality at one of Cornwall's top beaches is set to improve thanks to a campaign which discovered and stopped thousands of litres of raw sewage flowing directly from homes and businesses into a local river and onto beaches.
South West Water meets leakage target for twelfth consecutive year
 
South West Water has met its leakage target for the 12th year in a row - despite the coldest December in a century leading to a surge in burst pipes.
Live bathing water quality service launched
 
Visitors to top beaches in Devon and Cornwall can now check live bathing water quality information every day on a new website developed by South West Water.
South West Water wins Exeter Business Games
 
A team of 25 South West Water employees have been crowned the winners of the 2011 Exeter Business Games.
Sewers to be less of a drain for homeowners
 
South West Water is to begin a major information campaign following Whitehall's confirmation today that many private sewers will be transferring to water company control from 1 October 2011.
Work starts on £1 million scheme at Wistlandpound reservoir
 
Work to protect Wistlandpound reservoir in North Devon from the effects of climate change starts on 13 July 2011.
Dartmouth sewer renewal
 
A £640,000 scheme to improve Dartmouth's sewer network is taking place this autumn and winter.
South West Water uncovers rare Iron Age artefacts
 
Work to lay a new water main has uncovered a rare glimpse into Iron Age life in Devon after archaeologists working for South West Water uncovered an ancient settlement.
Switch to paperless billing and win prizes
 
South West Water customer Robert Friendship won an iPad2 after signing up to a new online service.
Heritage Open Days
 
South West Water is offering free tours of three operational sites as part of this year's national Heritage Open Days.
Falmouth smells sweeter thanks to South West Water campaign
 
Life in Falmouth now smells a lot sweeter thanks to a campaign which discovered and stopped thousands of litres of raw sewage flowing directly from hundreds of homes and businesses into the wrong drains and out to sea.
Sewer renewal scheme to improve service in Barnstaple
 
A £135,000 scheme to improve Barnstaple's sewer network is taking place this autumn.
Cyclists finish with best drink
 
Pump-enabled tanker
Tour of Britain cyclists crossing the finishing line of the gruelling fifth stage will be able quench their thirst with 3,000 litres of the South West's finest tap water.
Complaints fall and set to reduce further
 
South West Water is pleased that the number of written complaints from customers has fallen for the third year running.
Teignmouth and Shaldon sewer renewal
 
A £138,000 scheme to improve Teignmouth and Shaldon's sewer network is taking place this autumn and winter.
Camelford sewer renewal
 
A £250,000 scheme to improve Camelford's sewer network is taking place this autumn.
Work under way on £3 million service reservoir for Cornwall
 
South West Water is investing £3 million in a new service reservoir near Newquay in Cornwall.
Tournament raises record amount
 
Teams participating in the South West Water WaterAid Golf Tournament have driven their way to a fundraising record.
South West Water invites residents of Beer to public meeting
 
Residents of Beer are invited to a public meeting to find out more about a project to improve the taste and smell of drinking water in the village.
Beach Live winter service and expansion
 
South West Water is to expand its new live information website on bathing water quality for beach users next year and will keep the service running through this winter.
Cullompton sewer improvements
 
A £2.8 million scheme to improve Cullompton's sewer network is starting this autumn.
Wind powers water treatment works in North Cornwall
 
Wind power is being harnessed in Cornwall to help produce top-quality drinking water.
Scheme to improve Lyme Regis' sewer network
 
An £85,000 scheme to improve Lyme Regis' sewer network is taking place this autumn.
Falmouth sewer renewal
 
A £210,000 scheme to improve Falmouth's sewer network is taking place this autumn.
New range of business services launched
 
Help is at hand for the region's business community with the launch of a new range of tailored water, sewerage and environmental services from South West Water.
Sidmouth sewer renewal
 
A £122,000 scheme to improve Sidmouth's sewer network is taking place this autumn.
Bathing water quality improves 2011
 
South West Water is pleased to confirm that a record number of beaches in the South West have reached the European Union's highest standards in bathing water quality.
Wrap up for winter
 
As forecasters predict Siberian temperatures to grip the country in the next few weeks, South West Water is reminding customers to take action and wrap up their pipes this winter.
South West Water invites you to explore sewage treatment works
 
South West Water is inviting members of the public to join a guided tour of the new sewage treatment works serving the communities of Boscastle, Bossiney and Tintagel.
Camelford sewer renewal update
 
The finish of a £250,000 scheme to improve Camelford's sewer network has been delayed by two weeks.
Boosting bats at Burrator
 
Wildlife experts are celebrating after the installation of 120 bat boxes in woodland around Burrator Reservoir near Plymouth attracted 124 bats of five different species in a year.
Staff queue for the loo for World Toilet Day
 
South West Water staff today (Friday 18 November) joined a worldwide sanitation campaign by forming a long queue for the loo outside the company headquarters in Exeter.
Award for unsung green hero
 
From bird boxes to wildlife ponds, hydro electric team manager Karl Jones has always looked for ways to make his site wildlife-friendly - and now his hard work has been recognised.
Government to confirm £50 reduction for 700,000 South West Water customers
 
Following reports that Chancellor George Osborne is expected to confirm in his Autumn statement tomorrow (Tuesday) the Government will be helping reduce the bills of domestic customers in South West Water's service area by £50 each from April 2013.
£50 reduction
 
Chancellor George Osborne has confirmed in his Autumn statement today (Tuesday) that the Government will be reducing the bills of householders in South West Water's service area by £50 each from April 2013.
Camelford sewer renewal is complete
 
A £250,000 scheme to improve Camelford's sewer network is now complete and Fore Street (A39) has reopened to traffic.
Get in the Fat Trap habit this Christmas
 
South West Water is helping shoppers take the fat out of Christmas.
Employee shortlisted for national award
 
South West Water's Karl Jones has been nationally recognised for inspiring the next generation of technicians.
Low carbon award for Par Sewage Treatment Works
 
A project which saved £42,000 in energy costs at a sewage treatment works has won the Low Carbon Business Award at the Cornwall Sustainability Awards.
The sun always shines on PV
 
Energy from the sun is being harnessed to help power water and sewage treatment works in Devon and Cornwall.
Dartmouth sewer renewal - phase two
 
The second phase of a £640,000 scheme to improve Dartmouth's sewer network starts next month.
Improvements to the sewerage network in Plymouth
 
A £3.5 million scheme to improve the sewerage network in Plymouth is continuing into the New Year.
Salcombe sewer renewal
 
A £300,000 scheme to improve Salcombe's sewer network is taking place this winter.



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