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Paying your bill

Find out the many ways you can pay your bill - it's easy to do online, or by setting up a direct debit.

Pay online with My Account
Pay online and manage your account easily with My Account.
Credit and Debit card payment
Please have to hand your 10 digit customer number, located on the top left hand corner of your bill and your postcode as it appears on your bill.
By telephone

You can pay by debit or credit card over the telephone using our automated Freephone Debit Card Payment Line on 0800 230 0750.

Please make sure you have your bill handy when paying.

Direct debit
Paying by Direct Debit is easy because you don't have to remember to pay your bill - and you can now choose the best date to suit your circumstances. Set up your payment plan today.
Paying at a bank

Please take your bill with you. If paying by cheque, make it payable to "South West Water Ltd". 

Please write your customer reference number on the back of the cheque.

Your own bank or building society will not normally charge you for this service. 

If you do not have a bank account, you can pay at any branch of Lloyds TSB Bank plc but they will charge you 30p if you pay in cash (this charge is subsidised by us). 

You can also pay using your bank's or building society's online banking or telebanking services if they offer them. 

Our bank details are:

  • Sort code: 30-00-00
  • Account number: 02397455
  • Reference number: Your 10 digit Customer Reference number (which you will find on the first page of your bill).
By post

Please fill in the appropriate payment slip on your bill and send it with your cheque or postal order made payable to "South West Water Ltd" to: South West Water, PO Box 4762, Worthing, BN11 9NT. 

Please do not send cash through the post.  (When paying by cheque, please write your customer reference number on the back).

At a post office
You can pay this bill free of charge at a Post Office. Please take the whole bill with you and, if paying by cheque, please make it payable to "Post Office Ltd".

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© South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. 02366665.