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Leaks & other informationWhat to do about leaks
Water Service Pipe Responsibilities (Water Industry Act 1991)
South Water Water's legal responsibility for water service pipes ends at the boundary of the street in which a water main is laid, as indicated in the diagram below.
Bogus callers
Sadly, there are criminals who will pretend to work for us to get entry into homes. For your protection,when we make an appointment to visit you, we will ask you if you would like to give us a password for our visiting employee to use so you know that person works for us.
Complaints
For the great majority of our customers, we supply and take away water without any problems. But sometimes things go wrong and we want to know so we can put them right.
Priority services
We offer a range of services to enable customers with additional needs to receive information in ways better suited to them. Standards of service
We think our customers are entitled to the highest standards of customer service. In these sections you can read about the standards we strive to meet, as well as our responsibilities and your rights and responsibilities as a customer.
Water for health
If you are what you drink, then people in the South West are healthy, sparkling and incredibly refreshing company
HomeServe emergency home cover
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