In 2010 South West Water met its leakage target for the 14th year in a row - despite the coldest winter for more than 30 years, resulting in an exceptionally high number of burst pipes. We use a mix of traditional leak detection methods - inspectors with listening sticks - and technology including remote monitoring of the 15,000 kilometre long network from our headquarters in Exeter.
Flow meters constantly measure water passing through 750 geographical zones which helps calculate the location of bursts often deep underground and reduces the potential time lag between first suspecting a leak and arranging for repairs, resulting in less water loss.
Leaks can occur in the underground supply pipe that brings water into your home. If you have a meter, check that it stops turning when water is not being used. If it still turns, it could mean you have a leak. If you do not have a meter, watch out for wet patches on the ground that never dry out.
If you think you have a leak on your underground supply pipe please call us on 0800 169 1144 to see how we can help. Alternatively, if you have insurance (such as HomeServe emergency home cover ) please contact your insurance provider to arrange for a repair. In many cases, South West Water will be able to offer some financial assistance towards the repair. Further information can be found in our Code of Practice on leakage for domestic customers [331kb]