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Summer 2012


Apprentice Joe Colton-Dyer welcomes you to the 22nd edition of Waterlevel
 
£50 reduction update
 
You may remember last year's news that householders in the South West are to be given a £50 reduction in their water bills by the Government.
Have your say on water future
 
Now's the time to get involved and help us decide how we are going to improve your water and sewerage services in the decade ahead.
Tackling drought together
 
We are in a strong position this summer with no need for restrictions on water use in the South West. But we can't do it alone. It's a team effort - and every little helps when it comes to saving water.
Waterwise customer: Rose Flower
 
Metered customers use almost half as much as unmetered customers and now around 73 per cent of households in the South West are metered - saving a staggering 27 million litres every day. On average, customers switching to a water meter save around £450 a year.
Computer whizz: Glenis Pewsey
 
Keeping tabs on how much water we have and predicting how much we'll have in the future is a complex job.
Leak-buster: Mel Hogan
 
We've always met our target on driving down leaks and this year's record is one of our best ever.
New reservoirs: Park and Stannon
 
Two converted china clay pits now supply Cornwall with hundreds of millions of litres of water.
Love beach?
 
Your online resource for live water quality updates at South West beaches
Fun on the beach
 
South West Water is sponsoring Heart's Summer on the Beach events to celebrate the expansion of our live water quality alerts service at www.beachlive.co.uk
Our Customer Promise
 
One of our core values is that people matter, and this means that we treat everyone with courtesy and respect. We communicate openly, we involve people in decisions that affect them, and we respect other people's point of view. We are committed to making sure this drives our customer service. If our standards ever fall short, we will put it right.
More apprenticeships are on tap for young
 
We've created more apprenticeships with the expansion of our successful work and training scheme.
How can we help?
 
Additional needs. Join our Priority Services.
Important news for customers with water meters
 
We are changing the date on which we calculate how much your monthly instalments will be so that it coincides with the date on which your meter is read.



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