Risks, Strengths and Weaknesses Statement 2019
Although Ofwat will no longer be assessing us through the CMF, we have used their final assessment from January 2019 as well as our own assessment with internal and external stakeholders to identify our risks, strengths and weaknesses in providing information that our customers and stakeholders want and can trust, enabling us to target areas for improvement. This statement combines the risks, strengths and weaknesses of South West Water and Bournemouth Water into a single document.
This document forms part of our wider, ongoing engagement and assurance activities with customers, stakeholders and regulators. Based on feedback from our stakeholders and proposed actions set out in this document we will review and publish our 2019 Draft Assurance Plan for further consultation later in the year.
Assurance Plan 2019/20
South West Water remains keen to ensure that the information it provides to customers and other stakeholders is reliable and that the information it provides is useful and is in a format and style which is understandable and user-friendly for customers and stakeholders.
The assurance plan utilises South West Water’s long established Integrated Assurance Framework which incorporates a robust ‘three lines of defence model.’ This framework is applied flexibly to areas where assurance is required, considering both the risk that the information/data may be incorrectly reported and the appropriate options for assurance.
The assurance we perform and commission gives comfort to the users of the information which we provide internally and externally and forms part of South West Water’s corporate governance.