Aa

South west water website

Skip links:

  • Skip to main content
  • Skip to main navigation
South West Water

Corporate links

  • Household customers
  • Developers
  • Retailers and commercial
  • Environment
  • Careers

Household customers

  • Your account

    Paying my bill

    Need help paying your bill?

    Moving home

    My water meter

    How your bill is set

    The £50 reduction

    Download our app
    close this tab
  • Report a leak

    Spotted a leak? Let us know

    Think you have a leak on your supply?

    Help with the cost of your leak repair

    Claim for a leak allowance

    How we are tackling leakage

    In Your Area
    close this tab
  • Advice and services

    Your water

    • Discoloured water
    • Taste and smells
    • Water hardness
    • Keeping water safe
    • Keeping fish
    • Water quality postcode search
    • Lead pipework and fittings
    • Water regulations

    Your wastewater

    • Love Your Loo
    • Think Sink!
    • Reporting a suspected pollution
    • Surface water drainage
    • Sewer flooding
    • Misconnections
    • Private sewer transfer
    • Sidmouth Fatberg

    Useful information

    • Get ready for winter
    • Standards of service
    • Find an approved plumber
    • Bogus callers
    • HomeServe
    • Complaints

    Love Your Loo
    close this tab
  • Save water

    Save water

    • How you can save water
    • Free water-saving products
    • What we're doing to save water
    • Save 5 litres

    The Water-Saving Community Fund

    • How the Fund works
    • Applying to the Fund
    • Projects funded

    Find out more
    close this tab
  • Need help?

    Need help?

    Priority Services

    Need help paying your bill?

    In Your Area

    close this tab
  • Coronavirus

    Coronavirus

    Help with bills

    Priority Services

    Advice for businesses

    close this tab
  • About us

    What we do

    • Our Story
    • Pennon Group Plc
    • Our Regulators
    • Document library

    How are we performing

    • How are we doing
    • Annual reporting 2020
    • Annual reporting 2019
    • WaterShare+

    Governance

    • Our Board
    • Regulatory Compliance
    • Charges Assurance
    • Company Monitoring Framework

    WaterFuture

    • Proposals and Choices 2020-2025
    • Business Plan 2020-2025
    • WaterFuture publications
    • WaterFuture panel

    Sustainability

    Projects and investments

    Supporting our communities

    Latest news

    Find out more
    close this tab
  • Contact us

    Contact us

    Frequently asked questions

    In Your Area

    close this tab

Developers

  • Water Services and Connections

    Getting a water supply

    • Getting a water supply for a new development
    • New or replacement water connections

    Self Lay

    Building near water mains

    Diversion of water mains

    Pre Development Services

    Using a NAV New Appointment and Variation

    close this tab
  • Sewer Services and Connections

    First time sewerage

    New sewer connection

    Sewer requisition

    Diversion of public sewers

    Building near a public sewer

    Adoption of existing sewers

    Adoption of new sewers or pumping stations

    Pre Development Services – Waste Water

    Small build sewer diversion process

    close this tab
  • Our performance
    • Our performance
    close this tab
  • Developer Services Charging Arrangements
    • Developer Services Charging Arrangements
    close this tab

Retailers and commercial

  • Find a retailer
    • Retailer services
    • Wholesale Services
    • Wholesale Charges Household and Non-household 2018/19

    Wholesale retail portal

    Work publication tool

    Register

    close this tab
  • Wholesale Services
    • Wholesale retail portal
    • Meter Reading Services
    • Contact Wholesale Services

    What we do

    Retailer services

    Trade effluent services

    Information and support

    Meter Reading Services

    Contact Wholesale Services

    Good Practice Guide Alignment

    close this tab
  • Our laboratory services
    • Laboratory analysis
    • About us
    close this tab
  • Bioresources & Water Resources Markets

    Water resources market opportunities

    Trading and Procurement Code

    Bid Assessment Framework

    Regulatory Capital Value

    close this tab
  • The Training Centre

    About us

    Course information

    Certificated courses

    Confined space training

    NRSWA Street works

    Contact the training team

    IOSH Managing and Working Safely

    close this tab

Environment

  • A precious resource

    Drought Plan

    Water Resources Management Plan

    Current reservoir storages

    Where does our water come from?

    150 years of dams

    Enjoy the lakes

    close this tab
  • Rivers and bathing waters

    BeachLive

    BeachWise

    Bathing waters history

    Revised Bathing Water Directive

    Nurdles and Bio-beads

    close this tab
  • Working in the environment

    South West Peatland Partnership

    Upstream Thinking

    Exmoor Mires Partnership

    Downstream Thinking & Sustainable Drainage

    Efficient energy management

    Climate change

    close this tab
  • Environmental information regulations

    Environmental information regulations

    • Making a request for environmental information
    close this tab

Careers

  • Vacancies

    Vacancies

    close this tab
  • Employee benefits

    Employee benefits

    close this tab
  • Work placements

    Work placements

    close this tab
  • Apprenticeships
    • Our apprenticeship vacancies
    • Our apprenticeship programme
    • Awards and achievements

    The future of our apprentices

    Meet our apprentices

    close this tab
  • Kickstart

    Kickstart

    close this tab

Close Search

    View all known events
    Home / About us / How are we performing / Annual reporting 2017

    How are we doing

    Annual reporting 2018

    Annual reporting 2016

    • How are we doing?
    • Annual Reporting 2020
    • Annual Reporting 2019
    • Annual Reporting 2018
    • Annual Reporting 2017
    • Annual Reporting 2016

    About Us

    • About us
    • What we do
    • Governance
    • How are we performing
    • WaterFuture
    • Sustainability
    • Supporting our communities
    • Document library
    • Latest news

    Wholesale Charges

    • 2021/22 Wholesale Charges
    • 2021/22 Indicative Wholesale Charges
    • 2020/21 Wholesale Charges
    • 2020/21 Indicative Wholesale Charges
    • 2019/20 Wholesale Charges
    • 2019/20 Indicative Wholesale Charges
    • 2018/19 Wholesale Charges
    • 2018/19 Indicative Wholesale Charges
    • 2017/18 Wholesale Charges

    Footer links

    Your Account

    Households

    Bills

    • Paying my bill
    • How your bill is set

    Meters

    • Switch to a meter
    • Water calculator
    • Send us a meter reading

    Change my address

    • Moving home
    • New customer
    • Existing customer
    • Leaving the South West

    Help and advice

    • Standards of service
    • Bogus callers
    • Find an approved plumber
    • Complaints

    Services

    Drinking Water

    • Discoloured water
    • Taste and smells
    • Water hardness

    Waste Water

    • Surface water drainage
    • Sewer flooding
    • Love Your Loo
    • Think Sink!

    Commercial & Business

    • Find a retailer
    • Services for retailers
    • Standpipe hire
    • The Training Centre
    • Affected by streetworks?
    • Our laboratory services

    Developer

    • Getting a water supply
    • Self Lay
    • Our performance
    • New sewer connection
    • First time sewerage

    About us

    Our company

    • What we do
    • How are we performing
    • WaterFuture
    • Latest news

    Environment

    • A precious resource
    • Environmental Information
    • Rivers and bathing waters
    • Work in the environment

    Education

    • What we offer
    • Meet the team
    • Activities and resources

    Regulatory information

    • Our regulators
    • Formal reports

    Site utilities

    • Anti-slavery statement
    • Copyright
    • Privacy and cookies
    • Terms and Conditions
    South West Water

    South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. 02366665.

    • SWW on Twitter
    • SWW on Facebook
    • SWW on LinkedIn
    • SWW Youtube channel
    • Interregs-European Regional Development Fund