Annual reporting 2017

South West Water website

Skip links:

Skip to main content
Skip to main navigation

Corporate links

Household customers
Developers
Water Services and Connections

Self Lay

Getting a water supply

Building near water mains

Diversion of water mains

Pre Development Services – Clean Water

Sewer Services and Connections

First time sewerage

Adoption of existing sewers

Adoption of new sewers or pumping stations

Sewer requisition

Small build sewer diversion process

Diversion of public sewers

Building near a public sewer

New sewer connection

Pre Development Services – Waste Water
New water connections

How do I get a new water main?

How do I get a new or replacement water connection?

How much does a new water connection cost?

New sewer connections

How do I apply for a new sewer connection?

Can I build over a public sewer?

Why do I need permission to build over or close to a public sewer?

close this tab
Retailers and commercial
Find a retailer

2018/19 Wholesale Charges

Wholesale Services

Retailer services

What we do

Trade effluent services

Information and support

Contact Wholesale Services

Meter Reading Services

The Training Centre

About us

Course information

NRSWA Street works

IOSH Managing and Working Safely

Certificated courses

Confined space training

Our laboratory services

About us

Laboratory analysis

Affected by streetworks?

Standpipe hire

Tankered waste

Bioresources & Water Resources Markets

Regulatory Capital Value
Commercial services help

How do I arrange for my private or business water supply to be tested?

Can you test our trade effluent?

Do you carry out Legionella testing?

Developers help

How do I get a new water main?

Can I build over a water main?

Can I build over a public sewer?

close this tab
Careers
Vacancies

Employee benefits

Working for us

Apprenticeships

Meet our apprentices

Our apprenticeship programme

Our apprenticeship vacancies

Awards and achievements

Meet the A-Team

The future of our apprentices

Work placements
About us help

Do you have any job vacancies?

Where is your Head Office?

Who are Kier?

Drinking water services

How hard is my water?

Why do I have low pressure?

Why do I have high pressure?

close this tab
Contact us

Arrange a free call back

Call us

Frequently asked questions

close this tab
About Us
What we do

Our Story

Pennon Group Plc

Our Regulators

Business plan 2015-2020

Document library

How are we performing

How are we doing

Annual reporting 2018

Annual reporting 2017

WaterShare

Governance

Our Board

Regulatory Compliance

Access Prices

Charges Assurance

Company Monitoring Framework

WaterFuture

Proposals and Choices 2020-2025

Business Plan 2020-2025

WaterFuture panel

WaterFuture publications

Sustainability

Workplace

Marketplace

Community

Environment

Supporting our communities

Support for charities

Sponsorship

Latest news

2018 News

2017 News

2016 News

Archive News

Get into water
About us FAQs

What area do you serve?

Do you have any job vacancies?

How can I check if the person at my door works for you?

Projects and investments

Mayflower Water Treatment Works

Even cleaner seas

Tap water upgrade

close this tab

Household Customers

Bills
Pay online

MyAccount

Check my balance

Making a payment

Pay online

MyAccount

Pay by Direct Debit

Check my balance

Other ways to pay

MyAccount - Important security changes

Need help with your bill?

WaterSure Tariff

WaterCare Tariff

Priority Services

Tariffs and charges

Household Charges 2018/19

Household Charges 2017/18

The £50 reduction

What's it about?

If you're on a joint supply

If you're a Landlord or a tenant
Managing my bill

How can I save money on my bills?

Why has my metered bill increased, but I’m not using any more water?

Bills and charge

How is my metered bill calculated?

How often will you read my meter and send me a bill?

What are your current charges?

close this tab
On the move
New Customer?

Moving within the South West?

Leaving the South West?
Don't have an account?

Sign up today for easy access to:

Quick online payment

Change your details online

View meter reading history

View billing and payment history

Apply for a water meter

close this tab
Report a leak
Report a leak outside your boundary

Report a leak within your boundary

Leak in your property

Water supply pipe responsibilities

Reporting a suspected pollution

InYourArea

Consumption call back

Leak repair feedback

Leak repair contractors
Leaks FAQs

How do I know if I have a leak?

How can I find an approved plumber?

How do I report a leak on my supply pipe?

How to check for leaks

How to check for a leak if you have a water meter

How to check for a leak if you do not have a water meter

How to locate your internal stop tap

close this tab
My water meter
Send a meter reading

Switch to a meter

Estimate meter savings
Don't have an account?

Sign up today for easy access to:

Quick online payment

Change your details online

View meter reading history

View billing and payment history

Apply for a water meter

close this tab
Water advice and services
Drinking water services

Drinking water quality

Fire sprinkler systems

Our commitment to leaks

The value of tap water

Water regulations

Waste water services

Sewer flooding

Downstream Thinking

Surface Water Drainage

Private sewers transfer

Misconnections

Love Your Loo

Take the Pledge

Should I flush it?

Help stop the block

Think Sink!

Take the pledge

Food for thought

Get ready for winter

Priority Services

Standards of service

HomeServe

Find an approved plumber

Bogus callers

Complaints
About us

What area do you serve?

How much water is supplied and taken away each day?

Do you offer help to anyone with additional needs?

Meters help

How do I read my meter?

How long will it take to install a meter?

Where will the meter be installed?

close this tab
Looking after our environment
A precious resource

Where does our water come from?

Current reservoir storages

150 years of dams

Enjoy the lakes

Rivers and bathing waters

BeachWise

BeachLive

Even cleaner seas

Looking after our environment

Upstream Thinking

Downstream Thinking & Sustainable Drainage

Efficient energy management

Investment in wind power

Climate change

Reporting a suspected pollution

Environmental Information Regulations
How to save water

How can I save water?

How much water does an average person use?

How do I order a water butt?

Learning Zone

Learning zone

Activities and resources

What we offer

close this tab
Save water, save money
Save water, save money

Save water in your home

Save water in your garden

Save water, save money

Save water in your home

Save water in your garden

Free water-saving products

Save water in your business

Water-saving calculator

Report a leak
Saving water FAQ

How do I order a water butt?

How much water does an average person use?

How can I save water?

Leaks

What do I do if I have a leak on my shared supply pipe?

How do I report a leak on my supply pipe?

What do I do if I have a leak inside my house?

close this tab
Search this site

Close Search

Search the site, ask question

View all known events

Home / About Us / How are we performing / Annual reporting 2017

How are we doing

Annual reporting 2018

Annual reporting 2016

How are we performing?
How are we doing?
Annual Reporting 2018
Annual Reporting 2017
Annual Reporting 2016

About Us

About Us
What we do
How are we performing
Governance
WaterFuture
Sustainability
Supporting our communities
Document library
Latest news

Wholesale Charges

2019/20 Indicative Wholesale Charges
2018/19 Wholesale Charges
2018/19 Indicative Wholesale Charges
2017/18 Wholesale Charges

Footer links

Households

Bills

Making a payment
Our price promise

Meters

My water meter
Submit a Reading
Water calculator

Change my address

New Customers
Returning customers
Move within the area
Leaving the south west

Leaks

Leak in your property
Outside your boundary
Within your boundary
Pipe responsibilities

Help and advice

Standards of service
Bogus callers
Complaints
Find an approved plumber
Priority services

Services

Drinking Water

Drinking water quality
Water hardness
Tastes and smells
Our apps

Waste Water

Sewer flooding
Surface Water Drainage
Misconnections
Think Sink!
Love your loo

Commercial & Business

Business customers
Services for retailers
Standpipe hire
The Training Centre
Affected by streetworks?
Our laboratory services

Developer

Getting a water supply
Self Lay
Our performance
New sewer connection
First time sewerage

About us

Our company

What we do
How are we performing
WaterFuture
Latest news

Environment

Climate change
Our reservoirs
Rivers and bathing waters
Upstream thinking

Education

What we offer
Meet the team
Activities and resources

Regulatory information

Our regulators
Formal reports
WaterFuture

Site utilities

Anti-slavery statement
Copyright
Privacy and cookies
Terms and Conditions

South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. 02366665.

Don't have an account?