How are we doing

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Every five years we submit our investment plan which is known in the industry as a 'Price review.' In our 2015-2020 business plan we set performance commitments based on what our customers have told us are their priorities, and which were agreed with our industry regulator, Ofwat. The range of performance commitments includes targets with annual performance commitments and those with only 2020 targets.

We would like to tell you about the journey your water takes and how we are meeting these commitments.

Our Performance Commitments

To help our customers understand more about each of our targets, we have put together the interactive image below, which explains the process of supplying you with clean water and removing and treating your wastewater, and how we are performing against each of our targets.

Click on each number to find out more.

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1) UPSTREAM THINKING

2) SUSTAINABLE ABSTRACTIONS

3) WATER QUALITY COMPLIANCE

4) TASTE, SMELL AND COLOUR CONTACTS & WATER RESTRICTIONS

5) SECURITY OF SUPPLY INDEX

6) CARBON EMISSIONS FOR WATER

7) ENERGY FROM RENEWABLE SOURCES - WATER

8) LEAKAGE & TIME TAKEN TO FIX LEAKS

9) DURATION OF INTERRUPTIONS TO SUPPLY

10) SUPPLIES INTERRUPTED DUE TO FLOODING ON OUR SITES

11) DRINKING WATER POLLUTION INCIDENTS

12) SIM & CUSTOMER SATISFACTION/ VALUE FOR MONEY

13) CUSTOMERS ASSISTED BY WATER POVERTY INTIATIVES

14) CUSTOMERS PAYING A METERED BILL

15) OPERATIONAL CONTACTS RESOLVED FIRST TIME

16) COMPLIANCE WITH WASTEWATER STANDARDS

17) SEWER FLOODING

18) WASTEWATER POLLUTION INCIDENTS

19) COMPLIANCE WITH SLUDGE STANDARD

20) ENERGY FROM RENEWABLE SOURCES - WASTEWATER

21) CARBON EMISSIONS FOR WASTEWATER

22) ODOUR CONTACTS - WASTEWATER TREATMENT WORKS

23) WASTEWATER ASSET RELIABILITY

24) BATHING WATER AND RIVER QUALITY

You can find out further information on how we are meeting these targets and performing across the business in our Annual Performance Reports as well as how we are sharing our success with customers through our WaterShare mechanism.  You can also find out more information on how we compare to other water and sewerage companies in England and Wales on the Discover Water website.