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Top hotel helps out with essential maintenance to tank

07th March 2014

image depicting Distribution Technician Steve Gibson inside the temporary pump station

A bespoke water pumping station has been installed in the grounds of Tregenna Castle Hotel, St Ives, to keep customers in water during a major maintenance project.

The temporary installation will enable South West Water to bypass Steeple tank, a service reservoir which requires major maintenance.

Acting Head of Drinking Water Services, Guy Doble, explained: "Steeple service reservoir plays an important role in ensuring our customers have a continuous supply of tap water and it is extremely difficult to remove it from service without putting supplies at risk. 

"During recent months we have designed and built a water pumping station at workshops away from the site and over the last few weeks installed the necessary pumps, controls and pipework on land owned by the Tregenna Castle Hotel. 

"The proprietors of the hotel have been extremely supportive in giving their permission for the works to go ahead and we're very grateful for their help."

The temporary pumping station and overland pipes has enabled South West Water to link supplies in the area and bypass the tank and remove it from service for detailed inspection. This work should have minimal impact on customer supplies although they may experience some minor variations in pressure.

Once the tank is out of commission, it can be inspected in detail and remedial works scoped. This work will take several weeks to complete, so the temporary pumping station will ensure everyone keeps their water supply until the tank can be returned to service. 

The Steeple service reservoir was identified as the source of a problem in July 2013 which led to a precautionary boil water notice being issued over four days. 

South West Water made some temporary repairs which allowed supplies to be used normally as quickly as possible.

Since last summer's incident the supply leaving the tank has been monitored on an enhanced frequency and the quality of water leaving the tank is meeting all relevant water quality standards since the temporary repairs were made. However, initial inspections have indicated that the tank does require remedial works.

Mr Doble thanked customers for their patience and understanding during last summer's incident and during the works planned over the coming weeks. 

Published: 7 March 2014

For further information please contact:

Press Office
South West Water


Notes to editors


1. Please request permission before visiting the pumping station.

2. The pumping station was built by Kier MG, a South West Water partner, at their workshops.


More information Maintenance at Steeple Service Reservoir, St Ives