2018 News (About us)

South West Water supports World Toilet Day

620 million children globally do not have access to a decent toilet at school, harming their education, health and life chances, according to a new WaterAid report.


BEACHWISE: Cornwall’s bathing waters score a 100% pass rate against tougher new standards for the third consecutive year

For the third year running, all of Cornwall’s beaches have passed tough bathing water quality standards, according to figures published by the Department for Environment, Food and Rural Affairs today.


South West Water pledges lower bills, extra investment & shares for customers in radical ‘New Deal’

- Bills to be lower by 2025 than in 2010- £1billion+ to improve services and protect the environment - £20million stake for customers, plus enhanced scheme to share success


Explore behind the scenes at South West Water this September

South West Water is inviting the public to explore behind the scenes during England’s largest celebration of culture and heritage. The company is offering an exciting opportunity to explore local heritage sites including England’s first hydro-electricity station and a pumping station which operates underneath the feet of beach...


Weekly dry weather update: 6 July 2018

Water is always a precious resource and we encourage our customers to use it wisely, whatever the weather. This not only helps the environment but also helps to keep customer bills down.


Gold award for sustainable rain garden

Image credits: RHS Hampton Court Palace Flower Show Devon garden designer Tom Simpson has struck gold with his first show garden supported by South West Water at the first day of the Hampton Court Palace Flower Show yesterday (Monday 3 July). The South West Water Green Garden showcases attributes of a sustainable rain garden,...


South West Water statement - Ofwat’s Freeze/Thaw report

     We appreciate the positive feedback from industry regulator Ofwat on how South West Water responded to the challenges faced by the ‘Beast from the East’ in early March, and fully recognise the inconvenience caused to those affected by disrupted water supplies.  The vast majority of customers, however, continued to receive an...


South West Water’s customer service recognised with national accreditation

South West Water’s customer service team has been awarded a prestigious accreditation from The Institute of Customer Service. The nationally recognised ServiceMark accreditation was officially presented to South West Water’s Customer Service Director Jo Ecroyd and Managing Director Stephen Bird at South West Water's headquarters in...



South West Water has published its business proposals for the period 2020-2025 and is inviting customers to have their say. A major reduction in leakage, faster response times to water supply incidents, 100% compliance with wastewater standards and significant investment to prevent pollution are among the key ‘next steps’ being...


Social Market Foundation Report on cost of water nationalisation – South West Water statement

A spokesperson for South West Water said:  “This is the second authoritative report from a respected think tank highlighting the massive cost to the taxpayer if the water industry was to be nationalised.  It questions whether the necessary future investment in water infrastructure would be publicly and properly funded versus other...


Moor Otter settles in to new home

The artists behind a special sculpture have paid a visit to see their creation in its new home.