Condition R Compliance Code
Condition R of our licence of appointment, requires South West Water to have in place a Compliance Code. Amongst other things, the Code covers the provision and confidentiality of information between South West Water and any Licensed Water Supplier, including those related to the business, to ensure that South West Water does not obtain a competitive advantage in the provision of water services.
The South West Water compliance code that we follow for all forms of competition access is available to download here.
A licensee might find a new source of water and wish to convey it to a customer. In this case they may apply to the undertaker for an agreement to access the existing undertaker’s network of pipes. Providing a number of criteria are met, including ensuring there is no undue risk to the safety of the drinking water, the undertaker must grant access at a charge which recovers any reasonable additional expenses incurred, but which does not involve subsidy by other customers.
Indicative access prices
The following indicative prices for access for common carriage have been calculated in accordance with guidance issued by Ofwat. The methodology used and format of presentation is set out in that guidance.
These are indicative prices only. In response to any actual application for access, we will calculate case specific prices as required by the Water Industry Act 1991. There could be differences, either positive or negative from the indicative figures given here.
The prices referred to were calculated as part of the Periodic Review process which completed with Ofwat's Final Determination of prices on 12 December 2014. For future years, figures are of necessity estimates.
All enquiries regarding competition and access to our system should in the first instance be addressed to:
Risk and Compliance Manager
Exeter EX2 7HR
Or email us.
Frequently asked questions
Find out more about us
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How do I get a new water main?
You can apply for a new water main if it will serve 2 or more properties which haven’t previously connected to our network (directly or indirectly) We will ask you (and any other applicants) to pay any difference between our costs in providing the water main and the...
How do I get a new or replacement water connection?
Take a look at our new or replacement water connection pages to find more information about this service, including how to apply, an explanation of the process and charges. When you've completed our application form, we'll contact you in writing within 5 calendar days...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
How much water is supplied and taken away each day?
We supply over 345 million litres (76 million gallons) of water through 15,185KM of mains pipes every day. We take away and treat over 500 million litres (110 million gallons) of waste water at over 640 treatment works through 14,995km of sewers every day.
What’s happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
What do you do to make sure my water is safe to drink?
We monitor water quality all the way from the source, through the treatment processes and distribution network of pipes right up until it reaches your tap. We take thousands of samples from our supply system and from our customers’ taps for testing. The Drinking Water...
Who is responsible for water pipes and leaks?
Pipes Description of pipe Responsibility Water main This is the large underground pipe which usually is found in the highway or road Our responsibility Communication pipe This is the underground pipe that runs from the water main to the boundary of the street...
Where can I find plans of pipework in my area?
For location of private pipework in your area contact your local District Council or check your house deeds. If you are a land or property owner you can request an asset plan by emailing Source for Searches. For solicitors/conveyancers looking for a water and drainage...
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What are you doing to prevent sewer flooding?
We know that being affected by sewer flooding is unpleasant and upsetting so we’re working hard to prevent it from happening. We regularly clean our sewers especially those we know are prone to blockages and encourage you to only flush the 3 p’s – pee, paper and poo. We...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding.
How will you fix any problems on the sewers that you now own?
We will prioritise work by assessing the condition of the transferred sewers and pinpointing where issues may lie. We’ll focus on fixing sewers with a risk of collapsing or flooding first. To report a problem please call our Services Helpline on 0344 346 2020.