Our regulators

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There is a strict system of regulation within the water industry, which is in place to safeguard the best interests of customers and the environment. If we fail to meet our regulator’s standards, we can be prosecuted or receive financial penalties. Our main regulators are:

 

Drinking Water Inspectorate (DWI)

The DWI is responsible for setting and monitoring the high standards of drinking water quality that we supply.

 

Environment Agency (EA)

The EA is responsible for protecting and improving the environment. It controls all of the water we take from rivers, streams and underground sources and monitors the water we return to the environment.

 

The Office of Water Services (Ofwat)

Ofwat is the economic regulator for the water and sewerage industry in England and Wales. It sets our prices and agrees our programme of improvements.

  Consumer Council for Water 

CCW is a statutory consumer body for the water industry. It is responsible for representing all customers in England and Wales.

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