Frequently asked questions
Find out more about us
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information...
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our Arrange a free call back section on this page. If you've already registered for My Account and...
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
How much water is supplied and taken away each day?
We supply over 345 million litres (76 million gallons) of water through 15,185KM of mains pipes every day. We take away and treat over 500 million litres (110 million gallons) of waste water at over 640 treatment works through 14,995km of sewers every day.
What’s happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
What do you do to make sure my water is safe to drink?
We monitor water quality all the way from the source, through the treatment processes and distribution network of pipes right up until it reaches your tap. We take thousands of samples from our supply system and from our customers’ taps for testing. The Drinking Water...
Who is responsible for water pipes and leaks?
Pipes Description of pipe Responsibility Water main This is the large underground pipe which usually is found in the highway or road Our responsibility Communication pipe This is the underground pipe that runs from the water main to the boundary of the street...
Where can I find plans of pipework in my area?
For location of private pipework in your area contact your local District Council or check your house deeds. If you are a land or property owner you can request an asset plan by emailing Source for Searches. For solicitors/conveyancers looking for a water and drainage...
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans with kitchen roll before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and...
What are you doing to prevent sewer flooding?
We know that being affected by sewer flooding is unpleasant and upsetting so we’re working hard to prevent it from happening. Take a look at our new approach Downstream Thinking to tackle flooding from sewers. We regularly clean our sewers especially those we know are...
What causes sewer flooding?
Sewer flooding can be caused by: Blocked pipes Extreme weather causing prolonged rainfall Insufficient land drainage Surcharges from private sewers or drains You can find out more information here about the causes of sewer flooding. Or if you are affected by sewer...
How will you fix any problems on the sewers that you now own?
We will prioritise work by assessing the condition of the transferred sewers and pinpointing where issues may lie. We’ll focus on fixing sewers with a risk of collapsing or flooding first. To report a problem please call our Services Helpline on 0344 346 2020.