Regulatory compliance

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South West Water must ensure that its regulatory activities are compliant with its regulatory and legal obligations and regulators’ expectations.

As such, the Regulatory Compliance Governance Group meets regularly to review the company’s activities against these obligations against a register of Licence of Appointment, Non-Household Retail Market Code and ad-hoc regulatory compliance risks.

The Terms of Reference for the group are here.

Condition R of our Licence of Appointment, requires the company to have in place a Compliance Code. Amongst other things, the Code covers the provision and confidentiality of information between South West Water and any Licensee, to ensure that South West Water does not obtain a competitive advantage in the provision of water services.

The Condition R Compliance Code is here.

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