Our core activities are directly linked to the health and wellbeing of the people and environment of our unique region so it is vital we carry out our business in a sustainable and responsible way.
Our long-term strategic vision is to "deliver balance and value, meeting the diverse needs of those we serve and the responsibilities we have to the environment while keeping our costs as low as possible" (read our 25-year WaterFuture vision here).
For us this is what it means to be sustainable. It is about finding a balance that ensures no single interest is prioritised at the expense of another. As a provider of an essential service we must deliver the services our customers depend on and protect public health at all times, including that of our employees. Being effectively dependent on the health of the environment, we must operate in a way which protects the environment from any long-term harm. At the same time, like any business, we must continue to be financially sustainable, ensuring we are both profitable and investable.
All of these aspects of sustainability share common characteristics. They can all be supported or improved through a focus on innovation and a drive to work in ways that bring multiple, rather than singular, benefits. They all involve being sensitive to the current and future needs of the stakeholders involved - customer, conservationist, regulator, shareholder. They all benefit from an approach which, wherever possible, forges partnerships to bring about positive multilateral outcomes.
In every avenue of the business, we are focused on how we can achieve the most sustainable outcome for the communities, environment and economy in which we operate.
We must also ready the business for the challenges and opportunities brought about by external factors such as climate change, increased legislation, population growth and changing consumer needs.
This section of our website looks at how our sustainability strategy is being implemented in four key areas:
Please note: Our performance against regulatory and statutory requirements can be found in the company Annual Reports.