We pride ourselves on being a responsible employer, attaching paramount value to the wellbeing, training, needs and ambitions of our employees.
Employee involvement and participation in all aspects of business and organisational change is encouraged and supported through our 'People Strategy' which is designed to attract, develop and retain a high calibre workforce.
How can we help
Use the FAQ search to quickly find what you are looking for
What do I do if I have a leak inside my house?
You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running water, you’ll need to speak to a plumber to check your internal pipework or fittings. Approved...
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information...
How do I know if I have a leak?
If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances and taps...
Why has my metered bill increased, but I’m not using any more water?
Your bills are based on your water usage, so the reason for your bill increasing may be due to: More water being used than expected – guests staying, watering the garden, decorating Payment plan changes Previous bills were estimated meter reads that were...
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
What is your code of practice?
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water...
Where is your Head Office?
We’re based in Exeter. Our address is: South West Water Limited, Peninsula House, Rydon Lane, Exeter, Devon EX2 7HR View Larger Map | Get Directions | View Bird's Eye
Why do I have high pressure?
If you’ve noticed intermittent high pressureThere may be planned maintenance work in your area that’s causing a sudden surge of pressure or flow. Sometimes air can get trapped in your pipes, causing the increase in pressure which can be resolved by running your taps for...
Why do I have low pressure?
If you’ve noticed sudden low pressureThere could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every building’ (Water Industry Act 1991 Section 65) We also have service standards which are agreed with...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and solidify and then...
What are you doing to prevent sewer flooding?
We know that being affected by sewer flooding is unpleasant and upsetting so we’re working hard to prevent it from happening. We regularly clean our sewers especially those we know are prone to blockages and encourage you to only flush the 3 p’s – pee, paper and poo. We...
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...
Is it too late to adopt my private pumping station?
No, if you believe youhave a private pumping station that we have not yet assessed or adopted, complete the form so that we can confirm if the site qualifies for transfer of ownership. The pumping station transfer of ownership happened on 1 October 2016 and included...
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How do I arrange for my water to be tested?
If you have a private water supply or are a business you can supply a sample to us for testing at our laboratory by completing our online form. If you have a concern about your water supply, please contact our Services Helpline on 0344 346 2020
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.