Frequently asked questions
How can I check if the person at my door works for you?
Before you open the door, ask for either the persons ID card or password (if you’ve made an appointment with us and agreed a password)
We’ll be happy to wait while you call us on 0344 346 2020 “(for Minicom users only 0800 169 9965) to check the person works for us. Don’t use any other number which the caller may give you.
If you think a bogus caller may have called at your door, you should report it to the police. Call 999 if you’re suspicious or they won’t leave or are still in the vicinity, otherwise call 101 if you’re not in immediate danger but want to report an incident.
Do you offer help to anyone with additional needs?
If you need extra support due to your current circumstances, let us know and we’ll register you under our Priority Services scheme. Our scheme is available to anyone living within our region, even if you are not the bill payer.
Our scheme can help with:
- Alternative ways of getting information and bills
- Water deliveries in an emergency
- Written or telephone notice of an interruption to your water supply
- Reading your meter
What’s happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size.
There are 1.6 million residents and around 5 million visitors a year.
We provide clean water to 97% of people, 3% have private supplies.
We take away used water from 88% of people, 12% have private sewerage arrangements like septic tanks.
Find out more about what we do
What is your code of practice?
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water and sewerage charges and explain our complaints procedure.
Our Customer Promise explains what to expect from us and what we will do, should we fail to meet the required standards.