Sewer flooding claim form
We are not generally liable for the escape of sewage, but we are sorry for any problems this may have caused. However you may be entitled to a Guaranteed Standard of Service payment under our customer promise.
If you are the account holder and we have been to your property to investigate a sewer flooding which you have been given a Work Order number for, and you believe you are entitled to a Customer Promise Payment, please complete the form below. Otherwise please contact our helpline number on 0344 346 2020.