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What is the stability (preservation) time of a chemical or micro-organism within a sample?
The chemical and biological matter found in samples may degrade over time and therefore each chemical or micro-organism is allocated a time in which they should be analysed. This ensures that the result reported is representative of the sample when it was taken. Details of stability times allocated to chemicals and micro-organisms.
How can I save money on my bills?
If you’re not on a meterSwitching to a meter may help reduce your bill. On average our customers save £380 a year by switching. You can use our online calculator to estimate what your metered bill would be and if you choose to have a meter installed, you have 2 years to revert back to unmetered bills if you change your mind. If you’re on a meterHere’s some advice about saving water and our range...
Can I view previous meter reads online?
Yes, MyAccount online allows you to view your previous bills and meter readings.
How can I find out more about what it is like to work at South West Water?
If you need to change your application form, please submit an updated version and ask the HR Admin Team to delete your original version.
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call back section on this page. There's more advice here if you find that you are struggling to pay your bill.
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your bill and start of your payment plan If this hasn’t explained the increase, we can call you back to discuss it in more...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the water that doesn’t go back into our sewers for drinking, cooking and gardening. Here is an example breakdown of how we calculate...