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What do I do if I have a leak inside my house?

You can watch our video to find out where the leak is. If you’ve confirmed a leak inside your house by carrying out a leak check on the meter or can hear or see running water, you’ll need to speak to a plumber to check your internal pipework or fittings. Approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme (WIAPS) If you have insurance that covers this...

How do I report a leak on my supply pipe?

You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information pack which will include help and advice on how to resolve your leak and the relevant claim forms if you qualify for a contribution or...

How do I know if I have a leak?

If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances and taps are switched offStep 2 – Turn off the internal stop tap (usually under your kitchen sink)Step 3 – Read all of the dials on your...

Why has my metered bill increased, but I’m not using any more water?

Your bills are based on your water usage, so the reason for your bill increasing may be due to: More water being used than expected – guests staying, watering the garden, decorating Payment plan changes Previous bills were estimated meter reads that were under-estimated A possible water leak on your underground supply pipe Faulty plumbing , dripping taps or overflow New appliances that use more...

Bills FAQs