The £50 reduction
We’re delighted to confirm that the Government contribution of £50 reduction on household bills will be applied until 2020.
The reduction is aimed to address the unfairness of 3% of the nation’s population in our region supporting the £2 billion Clean Sweep clean-up of a third of the country’s bathing waters.
The £50 on your bill
The reduction applies to billed, household customers within our service area. It’s a £50 reduction and not linked to how much water you use.
The reduction will be deducted from your bills and show as ‘Government Contribution’
If your bill is £50 or more in a full charging year, the reduction will show as £50.
If you are on a meter, the reduction will be calculated on a daily basis at the rate of 13.7p per day and applied to all bills during the year.
Therefore, annual bills will show the full £50 reduction and part year bills will show an apportioned discount based on the number of days the bill covers.
If your bill is less than £50 a year, you’ll receive a reduction up the amount you pay.
How can we help?
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How do I apply for a new water supply?
We’ll send you an application form and information pack in the post; we’ll call you back to arrange this. Please complete the details in our Arrange a free call back section on the right. When you’ve completed the form, we’ll contact you within 3 working days of...
Can I separate my shared supply?
Yes, if you would like to separate your supply from a shared supply you can apply for a new connection. We’ll give you a 20% discount (up to a maximum of £250) on our charges for the work that’s required to install and connect our part of the new supply pipes to the...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I report a leak on my supply pipe?
You can complete our online leak form or call our Services Helpline 0344 346 2020 It will be your responsibility to repair it and approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme [WIAPS]. We’ll send you an information...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call back section on the right.
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. The fixed charge covers our costs for supplying water and taking away and treating used water. Variable charge If you are on a meterThe variable charge is based on the amount of water you use in cubic metres....