The £50 reduction
We’re delighted to confirm that the Government contribution of £50 reduction on household bills will be applied until 2020.
The reduction is aimed to address the unfairness of 3% of the nation’s population in our region supporting the £2 billion Clean Sweep clean-up of a third of the country’s bathing waters.
The £50 on your bill
The reduction applies to billed, household customers within our service area. It’s a £50 reduction and not linked to how much water you use.
The reduction will be deducted from your bills and show as ‘Government Contribution’
If your bill is £50 or more in a full charging year, the reduction will show as £50.
If you are on a meter, the reduction will be calculated on a daily basis at the rate of 13.7p per day and applied to all bills during the year.
Therefore, annual bills will show the full £50 reduction and part year bills will show an apportioned discount based on the number of days the bill covers.
If your bill is less than £50 a year, you’ll receive a reduction up the amount you pay.
How can we help?
Use the FAQ search to quickly find what you are looking for...
Why has my metered bill increased, but I’m not using any more water?
Your bills are based on your water usage, so the reason for your bill increasing may be due to: More water being used than expected – guests staying, watering the garden, decorating Payment plan changes Previous bills were estimated meter reads that were...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
Where will the meter be installed?
The meter needs to record all of the water used in your house and garden and be safely accessible to read. Outside meters are usually installed in the pavement close to your property boundary.Inside meters are fitted closest to the point where the service pipe enters...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Variable charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...