The £50 reduction
We’re delighted to confirm that the Government contribution of £50 reduction on household bills will be applied until 2020.
The reduction is aimed to address the unfairness of 3% of the nation’s population in our region supporting the £2 billion Clean Sweep clean-up of a third of the country’s bathing waters.
The £50 on your bill
The reduction applies to billed, household customers within our service area. It’s a £50 reduction and not linked to how much water you use.
The reduction will be deducted from your bills and show as ‘Government Contribution’
If your bill is £50 or more in a full charging year, the reduction will show as £50.
If you are on a meter, the reduction will be calculated on a daily basis at the rate of 13.7p per day and applied to all bills during the year.
Therefore, annual bills will show the full £50 reduction and part year bills will show an apportioned discount based on the number of days the bill covers.
If your bill is less than £50 a year, you’ll receive a reduction up the amount you pay.
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You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...