The £50 reduction
We’re delighted to confirm that the Government contribution of £50 reduction on household bills will be applied until 2020.
The reduction is aimed to address the unfairness of 3% of the nation’s population in our region supporting the £2 billion Clean Sweep clean-up of a third of the country’s bathing waters.
The £50 on your bill
The reduction applies to billed, household customers within our service area. It’s a £50 reduction and not linked to how much water you use.
The reduction will be deducted from your bills and show as ‘Government Contribution’
If your bill is £50 or more in a full charging year, the reduction will show as £50.
If you are on a meter, the reduction will be calculated on a daily basis at the rate of 13.7p per day and applied to all bills during the year.
Therefore, annual bills will show the full £50 reduction and part year bills will show an apportioned discount based on the number of days the bill covers.
If your bill is less than £50 a year, you’ll receive a reduction up the amount you pay.
How can we help?
Use the FAQ search to quickly find what you are looking for...
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
Why do I have high pressure?
If you’ve noticed intermittent high pressureThere may be planned maintenance work in your area that’s causing a sudden surge of pressure or flow. Sometimes air can get trapped in your pipes, causing the increase in pressure which can be resolved by running your taps for...
How long will it take to install a meter?
We’ll install the meter within 3 months of receiving your meter application. If there is a delay on the installation, we’ll use readings taken after the meter is installed to back-date charges to the date it should have been installed. Sometimes it’s possible to fit the...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. Fixed charge This covers our costs for supplying water and taking away and treating used water. You’ll find our latest charges document here. Variable charge If you are on a meterThe variable charge is based...