If you're a Landlord or a tenant
Information for Landlords and Tenants
If you have tenants paying you for water and/or sewerage services, the £50 reduction will still apply to the tenants of the property, if the property is liable for council tax.
If anyone else is paying money through you for water and/or sewerage services, you are a reseller and are legally responsible for passing on the reduction. There’s more guidance here about your responsibilities as a reseller.
You can claim for the reduction by completing the Reseller Registration form.
If you charge tenants less than £50 a year for water and/or sewerage charges, you’ll get a reduction equal to that amount to pass on to them.
If you’re paying a landlord for water and/or sewerage charges, the landlord will be responsible as a reseller for passing on the reduction to you.
How can we help?
Use the FAQ search to quickly find what you are looking for...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I apply for a new water supply?
We’ll send you an application form and information pack in the post; we’ll call you back to arrange this. Please complete the details in our Arrange a free call back section on the right. When you’ve completed the form, we’ll contact you within 3 working days of...
Do I qualify for the £50 Government contribution?
You will receive a £50 reduction per year, if you match the following criteria, which was set by the Government: All household customers with a South West Water account (that do not pay Business rates Council tax) Any household customer who pays for their water via a...
Can I separate my shared supply?
Yes, if you would like to separate your supply from a shared supply you can apply for a new connection. We’ll give you a 20% discount (up to a maximum of £250) on our charges for the work that’s required to install and connect our part of the new supply pipes to the...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call back section on the right.
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. The fixed charge covers our costs for supplying water and taking away and treating used water. Variable charge If you are on a meterThe variable charge is based on the amount of water you use in cubic metres....