If you're a Landlord or a tenant
Information for Landlords and Tenants
If you have tenants paying you for water and/or sewerage services, the £50 reduction will still apply to the tenants of the property, if the property is liable for council tax.
If anyone else is paying money through you for water and/or sewerage services, you are a reseller and are legally responsible for passing on the reduction. There’s more guidance here about your responsibilities as a reseller.
You can claim for the reduction by completing the Reseller Registration form.
If you charge tenants less than £50 a year for water and/or sewerage charges, you’ll get a reduction equal to that amount to pass on to them.
If you’re paying a landlord for water and/or sewerage charges, the landlord will be responsible as a reseller for passing on the reduction to you.
How can we help?
Use the FAQ search to quickly find what you are looking for...
How long will it take to install a meter?
We’ll install the meter within 3 months of receiving your meter application. If there is a delay on the installation, we’ll use readings taken after the meter is installed to back-date charges to the date it should have been installed. Sometimes it’s possible to fit the...
Who are Kier?
Kier are our chosen contractors working for us, previously known as May Gurney. They work on both areas of our water and sewerage network, including leak repairs, new connections and water meters, which can be reactive and planned activity. Contractors will carry ID...
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can relate to issues with your private plumbing or appliances in your home. There’s more information about...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. Fixed charge This covers our costs for supplying water and taking away and treating used water. You’ll find our latest charges document here. Variable charge If you are on a meterThe variable charge is based...