If you're a Landlord or a tenant
Information for Landlords and Tenants
If you have tenants paying you for water and/or sewerage services, the £50 reduction will still apply to the tenants of the property, if the property is liable for council tax.
If anyone else is paying money through you for water and/or sewerage services, you are a reseller and are legally responsible for passing on the reduction. There’s more guidance here about your responsibilities as a reseller.
You can claim for the reduction by completing the Reseller Registration form.
If you charge tenants less than £50 a year for water and/or sewerage charges, you’ll get a reduction equal to that amount to pass on to them.
If you’re paying a landlord for water and/or sewerage charges, the landlord will be responsible as a reseller for passing on the reduction to you.
How can we help?
Use the FAQ search to quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’. You may need to use a tool to scoop out any soil or rain...
What are your current charges?
Our current charges for household customers are here. For non-household customers charges are here. The charging year runs from 1 April to 31 March. There's more information here about how your bill is calculated.
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...