If you're on a joint supply
If you share a water supply and pay us on behalf of your neighbours, the £50 reduction will still apply if you and your neighbours’ properties are liable for council tax.
If your neighbours or anyone else is paying money through you for water and/or sewerage services, you are a ‘reseller’ and you are legally responsible for passing on the reduction. There’s more guidance here about your responsibilities as a reseller
You can claim for the reduction by completing the Reseller Registration form
If the neighbours pay less than £50 a year for water and/or sewerage charges, you’ll get a reduction equal to that amount to pass on to them.
How can we help?
Use the FAQ search to quickly find what you are looking for...
Why is there a smell or taste to my water?
There are lots of factors that can affect the taste or smell of your water. We treat and test all the water we supply and sometimes the cause of a taste or smell can relate to issues with your private plumbing or appliances in your home. There’s more information about...
How do I know if I have a leak?
If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances (like...
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
How do I get a temporary building water supply?
You’ll need to apply for a new connection if you need a temporary building water supply. There’s more information here on our page for new or replacement water connections.
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. Fixed charge This covers our costs for supplying water and taking away and treating used water. You’ll find our latest charges document here. Variable charge If you are on a meterThe variable charge is based...