If you're on a joint supply
If you share a water supply and pay us on behalf of your neighbours, the £50 reduction will still apply if you and your neighbours’ properties are liable for council tax.
If your neighbours or anyone else is paying money through you for water and/or sewerage services, you are a ‘reseller’ and you are legally responsible for passing on the reduction. There’s more guidance here about your responsibilities as a reseller
You can claim for the reduction by completing the Reseller Registration form
If the neighbours pay less than £50 a year for water and/or sewerage charges, you’ll get a reduction equal to that amount to pass on to them.
How can we help?
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Popular
My bill is in credit, can I get a refund?
If your latest bill is in credit and the bill is based on a reading rather than an estimated read (if you are on a meter), you can complete the details in our Arrange a free call back section on this page so that we can discuss the refund with you. If you’ve moved or...
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Yearly water use in Cubic Metres m3 Number of people living in your home Low use Average use High...
Where can I find plans of pipework in my area?
For location of private pipework in your area contact your local District Council or check your house deeds. If you are a land or property owner you can request an asset plan by emailing Source for Searches. For solicitors/conveyancers looking for a water and drainage...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Bills
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...