What's it about?
It grew out of the findings of the Walker Review into affordability and charges in the water industry in 2009. This highlighted the historically high level of charges in the South West and in particular recognised the 'unfairness' of three per cent of the population of England and Wales paying for the clean-up of a third of all the country's bathing waters.
Government pledge for action
In 2011, the former Prime Minister, Deputy Prime Minister and Chancellor all pledged action to tackle the unfairness and special legislation was passed through Parliament in Spring 2012, giving South West Water up to £40 million annually to reduce household bills by £50 from 2013.
Former Prime Minister David Cameron told the Western Morning News: "I understand the unfairness that people feel in the South West that they are paying a lot of money so that there are clean beaches for people like me from Oxfordshire to come and play on."
An agreement on implementing the reduction was signed by South West Water and the Department for Environment, Food and Rural Affairs in November 2012. None of the money will be retained by South West Water, it will all be passed onto qualifying customers.
The Walker Review 2009:
- DEFRA - The independent review of charging for household water and sewerage services
- The Walker Review 2009
News and reports:
- Water UK - Review of charging for household water and sewerage services
- Parliamentary briefing - Water bills in the South West
How can we help?
Use the FAQ search to quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
Where is your Head Office?
We’re based in Exeter. Our address is: South West Water Limited, Peninsula House, Rydon Lane, Exeter, Devon EX2 7HR View Larger Map | Get Directions | View Bird's Eye
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
My water is discoloured, what do I do?
To clear discoloured water, run the cold tap that is fed directly from the mains (usually your cold kitchen tap) for up to an hour, checking it every 10 minutes to see if it has cleared. If you are a household customer on a water meter, we can credit your account with...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. Fixed charge This covers our costs for supplying water and taking away and treating used water. You’ll find our latest charges document here. Variable charge If you are on a meterThe variable charge is based...