Other ways to pay
At a post office
You can pay this bill free of charge at a Post Office. Please take the whole bill with you and, if paying by cheque, please make it payable to "Post Office Ltd".
Please fill in the appropriate payment slip on your bill and send it with your cheque or postal order made payable to "South West Water Ltd" to: South West Water, PO Box 4762, Worthing, BN11 9NT.
Please do not send cash through the post. (When paying by cheque, please write your customer reference number on the back).
You can pay by debit or credit card over the telephone using our automated Freephone Debit Card Payment Line on 0800 230 0750.
Please make sure you have your bill handy when paying.
Paying at a bank
Please take your bill with you. If paying by cheque, make it payable to "South West Water Ltd".
Please write your customer reference number on the back of the cheque.
Your own bank or building society will not normally charge you for this service.
If you do not have a bank account, you can pay at any branch of Lloyds TSB Bank plc but they will charge you 30p if you pay in cash (this charge is subsidised by us).
You can also pay using your bank's or building society's online banking or telebanking services if they offer them.
Our bank details are:
Sort code: 30-00-00
Account number: 02397455
Reference number: Your 10 digit Customer Reference number (which you will find on the first page of your bill).
How can we help?
Use the FAQ search to quickly find what you are looking for...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
How often will you read my meter and send me a bill?
We aim to read your meter every 6 months. When we’re not able to read your meter when your bill is due, we’ll estimate your meter reading based on your past use. If you’re on a payment plan, you’ll receive 2 bills a year. If you’re not on a payment plan you’ll receive 4...
How can I avoid exposure to lead?
The most effective way is to replace any lead pipework, solder joints or fittings. You’ll need to speak to a plumber. Approved plumbers can be found through WaterSafe or on the Water Industry Approved Plumber Scheme WIAPS. Approved plumbers may be able to advise and...
What help can you offer me if I have a problem paying my bill?
If you’re finding it hard to pay the full cost of your bill, have a look at our payment plans which will help spread the cost of your bill and allow you to pay more regularly. If you’re not on a meterYou may find having a meter installed would be more beneficial, here’s...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Variable charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...