Other ways to pay
At a post office
You can pay this bill free of charge at a Post Office. Please take the whole bill with you and, if paying by cheque, please make it payable to "Post Office Ltd".
Please fill in the appropriate payment slip on your bill and send it with your cheque or postal order made payable to "South West Water Ltd" to: South West Water, PO Box 4762, Worthing, BN11 9NT.
Please do not send cash through the post. (When paying by cheque, please write your customer reference number on the back).
You can pay by debit or credit card over the telephone using our automated Freephone Debit Card Payment Line on 0800 230 0750.
Please make sure you have your bill handy when paying.
Paying at a bank
Please take your bill with you. If paying by cheque, make it payable to "South West Water Ltd".
Please write your customer reference number on the back of the cheque.
Your own bank or building society will not normally charge you for this service.
If you do not have a bank account, you can pay at any branch of Lloyds TSB Bank plc but they will charge you 30p if you pay in cash (this charge is subsidised by us).
You can also pay using your bank's or building society's online banking or telebanking services if they offer them.
Our bank details are:
Sort code: 30-00-00
Account number: 02397455
Reference number: Your 10 digit Customer Reference number (which you will find on the first page of your bill).
How can we help?
Use the FAQ search to quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
Where is my meter located?
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’. You may need to use a tool to scoop out any soil or rain...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...