Other ways to pay
At a post office
You can pay this bill free of charge at a Post Office. Please take the whole bill with you and, if paying by cheque, please make it payable to "Post Office Ltd".
Please fill in the appropriate payment slip on your bill and send it with your cheque or postal order made payable to "South West Water Ltd" to: South West Water, PO Box 4762, Worthing, BN11 9NT.
Please do not send cash through the post. (When paying by cheque, please write your customer reference number on the back).
You can pay by debit or credit card over the telephone using our automated Freephone Debit Card Payment Line on 0800 230 0750.
Please make sure you have your bill handy when paying.
Paying at a bank
Please take your bill with you. If paying by cheque, make it payable to "South West Water Ltd".
Please write your customer reference number on the back of the cheque.
Your own bank or building society will not normally charge you for this service.
If you do not have a bank account, you can pay at any branch of Lloyds TSB Bank plc but they will charge you 30p if you pay in cash (this charge is subsidised by us).
You can also pay using your bank's or building society's online banking or telebanking services if they offer them.
Our bank details are:
Sort code: 30-00-00
Account number: 02397455
Reference number: Your 10 digit Customer Reference number (which you will find on the first page of your bill).
How can we help?
Use the FAQ search to quickly find what you are looking for...
Can I separate my shared supply?
Yes, if you would like to separate your supply from a shared supply you can apply for a new connection. We’ll give you a 20% discount (up to a maximum of £250) on our charges for the work that’s required to install and connect our part of the new supply pipes to the...
Why do I have low pressure?
If you’ve noticed sudden low pressureThere could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call back section on the right.
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. The fixed charge covers our costs for supplying water and taking away and treating used water. Variable charge If you are on a meterThe variable charge is based on the amount of water you use in cubic metres....