There’s lots of ways we can help if you’re worried about paying your water bill. If you're on a low income, lost your job or have had an emergency then the last thing we want is for you to worry about your bill. We have a range of support available, from flexible payment plans to help you spread the cost of your water bill to support tariffs that reduce the amount you pay if you’re on a low income. We also offer home visits from one of our WaterCare advisors who can talk you through the support we provide and can help you with completing application forms, if you need it.
Want to speak to us direct, contact us on 0344 346 1010. We’re open 8am – 6pm Monday to Friday and 9am – 1pm on Saturday.
Frequently asked questions
Can I speak to someone face to face about support?
Absolutely. Our WaterCare advisors are often out and about in the South West at job centres, social housing centres and other events. Please do chat to us if you need help with your bill as we’re always happy to help.
Our dedicated WaterCare advisors are able to visit you at home to talk you through the options available to you. They can complete applications on your behalf electronically. Please contact us if this would be helpful for you.
What support do you offer for people with water debt?
We offer a range of support to help you with your bill. ReStart is a payment matching scheme to help you get out of debt. You can pay your bill directly from your benefits. If you are new to debt or are dealing with an extraordinary life event, our FreshStart Fund may be able to help you. We also offer a holistic service to help maximise your income and reduce your bills.
Alongside the support we provide to help you with your bill, there’s lots of independent organisations who offer free expert advice to help you with your money worries.
Can I get help understanding my bill?
If you would like to receive your bill in an alternate format, for us to read it to you over the telephone, or for it to be sent to a nominated person, you can register for Priority Services.
Click here for more details.
Register for one of our tariffs
WaterSure: If you receive certain benefits or tax credits and use a lot of water.
WaterCare: If you’re on a very low income and you or someone in your household receives means-tested benefits.
Other support available
We offer flexible payment plans to help spread the cost of your bill and provide a range of support for people in debt or struggling to pay their bill.