Our WaterSure tariff can help you if you have a low income and use a lot of water. You need to be on a meter (or assessed charge). The WaterSure tariff caps your yearly bill regardless of the water you use.
We can cap your water and sewerage charges, if you meet the following criteria:
- You are on a meter (or an assessed charge if a meter cannot be fitted)
- You or someone in your house receives any of the following benefits or tax credits:
Income–based Jobseeker's Allowance
Income–based Employment and Support Allowance
Child Tax Credit (other than just the family element)
Working Tax Credit
- You have 3 or more children under 19 years old living in the house for whom you’re receiving child benefit or you or someone living in your house has a certain medical condition that means you have to use extra water.
The capped annual WaterSure tariff charge for 1 April 2021 to 31 March 2022 is £483.19 (£533.19 less £50 government contribution)
This is broken down as below:
£217.16 for water
£316.03 for sewerage
less £50 government contribution
How to apply for WaterSure?
Complete the online application form below
Call our helpline 0344 346 1010
Our billing team are available 8am – 6pm Monday to Friday and 9am – 1pm on Saturday.
Text relay: please ring 18001 followed by 0344 346 1010
Minicom: 0800 169 9965
Download the WaterSure Application Form and return it to us, along with your supporting documents (listed within the application form) to: WaterSure, PO Box 643, Exeter, EX1 9ND