I'm struggling to pay my bill

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We understand that paying your bills can sometimes be a challenge. We’re here to help make it as manageable as possible for you with a range of options:

Payment plans

We offer a number of payment plans if you’d like to pay more regularly.

Switching to a meter

You may want to consider switching to a meter. You can estimate how much you could save here.

Support tariffs

We’ll work with you to assess if you’d qualify for one of our support tariffs, WaterSure or WaterCare

We’re happy to call you back to discuss the options available to you.

If you’re struggling with paying an outstanding amount, we’ll give you individual support and discuss how we can help you on our Debt Helpline on 0800 0830 283 (Minicom 0800 169 9965) Monday to Friday, 8am-8pm or Saturdays 9am-1pm.

There’s more information in our Code of Practice on payment and debt recovery.

How can we help?

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