I'm struggling to pay my bill
We understand that paying your bills can sometimes be a challenge. We’re here to help make it as manageable as possible for you with a range of options:
We offer a number of payment plans if you’d like to pay more regularly.
Switching to a meter
You may want to consider switching to a meter. You can estimate how much you could save here.
We’re happy to call you back to discuss the options available to you.
If you’re struggling with paying an outstanding amount, we’ll give you individual support and discuss how we can help you on our Debt Helpline on 0800 0830 283 (Minicom 0800 169 9965) Monday to Friday, 8am-8pm or Saturdays 9am-1pm.
There’s more information in our Code of Practice on payment and debt recovery.
How can we help?
Use the FAQ search to quickly find what you are looking for...
Why has my metered bill increased, but I’m not using any more water?
Your bills are based on your water usage, so the reason for your bill increasing may be due to: More water being used than expected – guests staying, watering the garden, decorating Payment plan changes Previous bills were estimated meter reads that were...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
Where will the meter be installed?
The meter needs to record all of the water used in your house and garden and be safely accessible to read. Outside meters are usually installed in the pavement close to your property boundary.Inside meters are fitted closest to the point where the service pipe enters...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Variable charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...