WaterCare Tariff

Banner image

Our WaterCare tariff has been designed to help you if you have a very low income.

We are able to reduce your water and sewerage charges, if you meet these conditions:

You are on a meter or on assessed charges and;
You or someone in your house receives one of the following means tested benefits:

  1. Housing benefit
  2. Income support
  3. Income based Job Seeker’s Allowance
  4. Income based Employment and Support Allowance
  5. Pension Credit (guaranteed element)
  6. Universal Credit (housing element)

In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household. For example an income of £200 is worth more to a single person than it would be to a family with 3 children. We’ll work out your equivalised income based on the details you supply.

There are 3 bands of reductions:

  • 50% reduction if the weekly equivalised income is less than £170
  • 25% reduction if the weekly equivalised income is less than £235
  • 15% reduction if the weekly equivalised income is less than £295

You can apply by completing our WaterCare Application Form and returning it to us, along with your supporting documents (listed within the application form) to: FREEPOST WATERCARE TARIFF (no address details needed)

How can we help?

Use the FAQ search to quickly find what you are looking for...

Bills Bills FAQs
Bills FAQs