In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household. For example an income of £200 is worth more to a single person than it would be to a family with 3 children. We’ll work out your equivalised income based on the details you supply.
There are 3 bands of reductions:
- 50% reduction if the weekly equivalised income is less than £170
- 25% reduction if the weekly equivalised income is less than £235
- 15% reduction if the weekly equivalised income is less than £295
|Download WaterCare Application Form|
You can apply by completing our WaterCare Application Form and returning it to us, along with your supporting documents (listed within the application form) to: FREEPOST WATERCARE TARIFF (no address details needed)
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What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Returning Customer, Moving within the South West Leaving the South West Or we’ll call you back if you prefer. Please complete the details in our Arrange a free call back section...
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What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every building’ (Water Industry Act 1991 Section 65) We also have service standards which are agreed with...
How do I know if I have a leak?
If you’re on a meterYou may have received a bill that shows a larger amount of usage than normal which may indicate a leak on your supply pipe. Watch our guide or follow our steps below to find out how to check for a leak. Step 1 – Make sure all your appliances (like...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...