Our WaterCare tariff has been designed to help you if you have a very low income.
We are able to reduce your water and sewerage charges, if you meet these conditions:
You are on a meter or on assessed charges and;
You or someone in your house receives one of the following means tested benefits:
- Housing benefit
- Income support
- Income based Job Seeker’s Allowance
- Income based Employment and Support Allowance
- Pension Credit (guaranteed element)
- Universal Credit (housing element)
In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household. For example an income of £200 is worth more to a single person than it would be to a family with 3 children. We’ll work out your equivalised income based on the details you supply.
There are 3 bands of reductions:
- 50% reduction if the weekly equivalised income is less than £170
- 25% reduction if the weekly equivalised income is less than £235
- 15% reduction if the weekly equivalised income is less than £295
You can apply by completing our WaterCare Application Form and returning it to us, along with your supporting documents (listed within the application form) to: FREEPOST WATERCARE TARIFF (no address details needed)
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How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
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Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our guidance notes to ensure you meet the criteria and if so, complete the Declaration of works form online...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...