Our WaterSure tariff can help you if you have a low income and you are on a meter by capping your yearly bill regardless of the water you use.
We can cap your water and sewerage charges, if you meet the following criteria:
- You are on a meter
- You or someone in your house receives benefits or tax credits
- You have 3 or more children under 19 years old living in the house for whom you’re receiving child benefit or you or someone living in your house has a certain medical condition that means you have to use extra water.
The capped annual WaterSure tariff charge for 1 April 2017 to 31 March 2018 is:
£488.00 (£538.00 less £50 government contribution)
This is broken down as below:
£212.50 for water
£325.50 for sewerage
less £50 government contribution
You can apply by completing our WaterSure Application Form and returning it to us, along with your supporting documents (listed within the application form) to: WaterSure, PO Box 643, Exeter, EX1 9ND
How can we help?
Use the FAQ search to quickly find what you are looking for...
My bill is in credit, can I get a refund?
We can discuss the details with you by calling you back. Please complete the details in our Arrange a free call back section on the right. If you’ve moved or closed your account, we’ll try to give you a refund by direct credit in to your bank or by cheque if you’ve...
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
Where can I find my customer reference number?
Your 10 digit customer reference number can be found at the top of your latest bill.If you can’t find your bill, we can call you back. Please complete the details in our Arrange a free call back section on the right.
How do I order a water butt?
You can order a water butt from the specialist savewatersavemoney. By installing a water butt directly to your gutter downpipe, you will collect rainwater from the roof and can then use it for watering plants, topping up a pond or washing your car. On average every year...
Can I change my payment plan?
We’ll need to talk to you about your payment plan and the options available. We can arrange a call back to do this. Please complete the details in our Arrange a free call back section on the right.
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my bill calculated?
Your bill is made up of a variable charge and a fixed charge. The fixed charge covers our costs for supplying water and taking away and treating used water. Variable charge If you are on a meterThe variable charge is based on the amount of water you use in cubic metres....