Our WaterSure tariff can help you if you have a low income and you are on a meter by capping your yearly bill regardless of the water you use.
We can cap your water and sewerage charges, if you meet the following criteria:
- You are on a meter
- You or someone in your house receives benefits or tax credits
- You have 3 or more children under 19 years old living in the house for whom you’re receiving child benefit or you or someone living in your house has a certain medical condition that means you have to use extra water.
The capped annual WaterSure tariff charge for 1 April 2017 to 31 March 2018 is:
£488.00 (£538.00 less £50 government contribution)
This is broken down as below:
£212.50 for water
£325.50 for sewerage
less £50 government contribution
You can apply by completing our WaterSure Application Form and returning it to us, along with your supporting documents (listed within the application form) to: WaterSure, PO Box 643, Exeter, EX1 9ND
How can we help?
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Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
How often will you read my meter and send me a bill?
We aim to read your meter every 6 months. When we’re not able to read your meter when your bill is due, we’ll estimate your meter reading based on your past use. If you’re on a payment plan, you’ll receive 2 bills a year. If you’re not on a payment plan you’ll receive 4...
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Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Variable charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...