The capped annual WaterSure tariff charge for 1 April 2018 to 31 March 2019 is:
£488.45 (£538.45 less £50 government contribution)
This is broken down as below:
£213.43 for water
£325.02 for sewerage
less £50 government contribution
|Download WaterSure Application Form|
You can apply by completing our WaterSure Application Form and returning it to us, along with your supporting documents (listed within the application form) to:
PO Box 643,
How can we help?
Use the FAQ search to quickly find what you are looking for...
What is the process for a new water connection?
There are 6 steps to getting a new or replacement water connection: Step 1 – ApplicationStep 2 – Site SurveyStep 3 – QuoteStep 4 – PaymentStep 5 – Pre-connection requirementsStep 6 –Arranging connection There are more details of our process on our new water connection...
How much water is supplied and taken away each day?
We supply over 345 million litres (76 million gallons) of water through 15,185KM of mains pipes every day. We take away and treat over 500 million litres (110 million gallons) of waste water at over 640 treatment works through 14,995km of sewers every day.
Why has the water cover been marked with paint?
We use blue paint to either mark a location of a stop tap or meter when we’re planning maintenance work or when we know there’s a fault that needs resolving. Other utilities also use a different colour paint to mark locations of their apparatus for the same reasons.
What’s happening in my area?
You can find out about work we are doing in your area by looking at our In your area site.
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...