Tariffs and charges

Banner image

How your bill is set

The prices we charge for your water supply are set every five years and are agreed with Ofwat, the economic regulator of the water industry. On average, water bills are lower now than they were nine years ago and we are continuing to invest significantly to improve our services to you.

In setting our prices, we considered the current pressures on household incomes and the investment we need to:

  • respond to issues on our network of pipes before service is affected
  • improve water quality and aim to eliminate serious pollution issues altogether
  • make sure we use all water efficiently and protect natural resources for future generations.

At the same time we are improving our efficiency which will further reduce our costs and keep bills as low as possible.

The £50 Government Contribution for all our household customers will also continue to reduce bills again in 2018/19 – the contribution recognises that in the South West, three per cent of the nation’s population supported the historic cost of the clean-up of one third of the country’s bathing waters.

We charge for water based on either the amount of water you use if your supply is metered, or the rateable value of your property if you don’t have a meter. In addition, we apply a standing charge to cover the cost of billing and administration.

Water Charges 2018/19

Struggling to pay your bill?

Find out the options available to you here.

How we are sharing our success

Visit our WaterShare page to find out more.

How can we help?

Use the FAQ search to quickly find what you are looking for...

Bills Bills FAQs
Bills FAQs