Tariffs and charges
How your bill is set
The prices we charge for your water supply are set every five years and are agreed with Ofwat, the economic regulator of the water industry. On average, water bills are lower now than they were nine years ago and we are continuing to invest significantly to improve our services to you.
In setting our prices, we considered the current pressures on household incomes and the investment we need to:
- respond to issues on our network of pipes before service is affected
- improve water quality and aim to eliminate serious pollution issues altogether
- make sure we use all water efficiently and protect natural resources for future generations.
At the same time we are improving our efficiency which will further reduce our costs and keep bills as low as possible.
The £50 Government Contribution for all our household customers will also continue to reduce bills again in 2018/19 – the contribution recognises that in the South West, three per cent of the nation’s population supported the historic cost of the clean-up of one third of the country’s bathing waters.
We charge for water based on either the amount of water you use if your supply is metered, or the rateable value of your property if you don’t have a meter. In addition, we apply a standing charge to cover the cost of billing and administration.
Water Charges 2018/19
- Board Statement of Assurance
- Statement of Significant Change
- Household Charges Scheme 2018/19 Summary
- Household Charges Scheme 2018/19
Struggling to pay your bill?
Find out the options available to you here.
How we are sharing our success
Visit our WaterShare page to find out more.
How can we help?
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How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I apply for a new sewer connection?
You can complete our sewer connection application form and return it to us by email, the guidance notes contain more information. You’ll need to arrange for a drain to be laid from your property to our sewer. If you need help in locating the closest public sewer, you...
What do I need to do when I move house?
Let us know you’re moving online or we’ll call you back if you prefer. Please complete the details in our Arrange a free call back section on this page. Metered propertiesIf you’re moving from or into a home with a meter, we’ll need the readings from all the meters on...
Can I change my payment plan?
The easiest way to change your payment plan is to talk to us so that we can advise you of the range of options available and make sure you're on the most suitable payment plan. We can arrange a call back to do this. Please complete the details in our Arrange a free call...
Can I view a copy of my bill?
Yes, you can view your bill online at MyAccount. If you need a paper copy, we’ll call you back to arrange to send this within the next week. Please complete the details in our Arrange a free call back section on the right.
Why has my payment plan increased?
The main reasons why your payment plan has increased are: You might have higher consumption over the last 12 months There’s an outstanding amount on your bill You may have previously been in credit which has now decreased There may have been a delay in the date of your...
How is my metered bill calculated?
Your bill is made up of a fixed charge and a variable charge. Fixed charge - This covers our costs for supplying water and taking away and treating used water. Volume charge - This is based on the amount of water you use in cubic metres. 5% allowance is given for the...