Carbis Bay sewer upgrade

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** PLEASE NOTE - We are pleased to report this scheme was completed on Friday 28 February 2020, three weeks ahead of schedule **

South West Water is upgrading sections of sewer along St Ives Road and Longstone Hill in Carbis Bay to improve the service to residents and businesses in the local area.

We began preparatory in the area in November 2019, which was completed on Friday 20 December 2019. The sewer upgrade began with a road closure on Monday 6 January 2020 which was completed on Friday 31 January. The remaining work will begin under two-way traffic lights on Monday 3 February and will be completed on Friday 20 March 2020.

Beginning work on site allowed us to survey the sewers in more detail than our previous method of using CCTV had provided. The surveys showed some sections of sewer were in better condition than first believed and did not require the essential work that others did.

Using this new knowledge – and following feedback from residents – we will now focus only on relining the most essential sections of sewer. This will allow us to reduce the period of disruption for residents and businesses and complete the work in the most timely and cost-effective way, requiring shorter road closures than originally planned.

As this scheme, like all work carried out by South West Water, is funded by our customers, it is vital we ensure we prioritise the most essential work to ensure we are using the money available in the best way.

Due to the location of the sewer and to maintain the health and safety of the public and our workers, one section of repair required a road closure on St Ives Road and Longstone Hill of approximately 350m. The second section will be completed under temporary traffic lights.

Programme of work

Programme of work

Date

Activity

Monday 6 January to Friday 31 January 2020

St Ives Road, road closure from junction of Count House Lane to Carbis Bay Holidays.

Monday 03 February to Friday 28 February 2020

St Ives Road and Longstone Hill, two-way traffic lights from Longstone Cemetery to junction of Laity Lane.

Our last phase of works will be completed under two-way traffic lights from Monday 03 February to Friday 20 March 2020, to reduce the impact on local residents and businesses.

Please note: The bus stop at the end of Trencrom Lane opposite the La Casita restaurant will be unavailable for buses to stop at. However, a temporary stop has been put in place directly opposite the Richmond Way bus stop lay-by during this time.

Phase one complete ahead of schedule

We completed the first of two phases of work on Friday 31 January and removed the road closure we had in place almost two weeks earlier than originally planned.

We began the second and final phase of work on Monday 03 February which will be carried out under two-way traffic lights and is due to be completed on Friday 20 March 2020.

Please see below for some images showing the work we carried out in phase one.

Q&A: Carbis Bay

Q&A: Carbis Bay

Last updated: 30/01/20

Q: What is happening in Carbis Bay?

A: South West Water is upgrading sections of sewer along St Ives Road and Longstone Hill in Carbis Bay to improve the service to residents and businesses in the local area.

Q: When is this happening?

A: Essential preparatory work started in the area in November 2019, which will be completed on Friday 20 December. Two-way traffic lights are being used for this phase of work.

The sewer upgrade will begin on Monday 6 January 2020 with a road closure from the junction of Count House Lane to Carbis Bay Holidays until Friday 31 January. Between Monday 03 February and Friday 20 March 2020 the remaining work will be carried out under two-way traffic lights from the junction of Laity Lane to Longstone Cemetery on Longstone Hill.

Q: Why has there been recent changes to the planned work?

A: Since beginning work on site, we have been able to survey the sewers in more detail than our previous method of using CCTV had provided. The surveys showed some sections of sewer were in better condition than first believed and may not require these essential upgrades for around 5-10 years.

Therefore, following feedback from residents, we are working to ensure we complete the work with the least disruption possible and in the most cost-effective way. This will mean completing only the more essential sections of sewer now, which will provide the benefit of further reducing the impact caused when relining the remaining sections in the future.

Q: What times will you be working on the road?

A: Our working hours will be from 7am-7pm (Monday to Friday) but some night working will be needed during the sewer upgrade itself. This is because we will be lining the existing pipes and the lining takes 30 hours to set.

Q: Will there be any road closures during the works?

A: Yes. Due to the location of the sewer and to maintain the health and safety of the public and our workers, from Monday 6 January to Friday 31 January 2020 we will need to close a section of St Ives Road and Longstone Hill from the junction of Count House Lane to Carbis Bay Holidays while the work takes place.

Diversions will be put in place for each closure but the road will remain open to pedestrians at all times.

Between Monday 03 February and Friday 20 March 2020 we will complete the final phase of work under two-way traffic lights from the junction of Laity Lane to Longstone Cemetery on Longstone Hill in order to lessen the impact on residents and businesses in the area during the school half-term holidays.

Q: Will these roads be open during the evening or at weekends?

A: Because of the nature of the work we will not be able to open the roads during these times. We will be working to complete each section of work as quickly as possible.

Q: What about access for buses, refuse collections and emergency vehicles?

A: All emergency services and other service providers have been informed of the work. Other providers will make alternative arrangements for rubbish collections and bus pick-up and drop-off points.

Q: Will bus routes be affected?

A: All bus companies are fully aware of our plans to work in this area and will be arranging temporary shuttle bus services during this period. Please view the section above to see the revised timetables between Monday 6 January 2020 and Friday 31 January 2020.

Q: Will the road closures affect access to properties and businesses?

A: Unfortunately, there may be occasions when no vehicle access is available to properties and businesses within closed sections of road. When access is not possible we are looking to arrange temporary parking for those affected. Our dedicated customer liaison officer will contact any residents affected before any access is restricted. Local businesses will be open as usual.

Q: How can I find out where the road diversions are during this time?

A: Diversions will be clearly signed and maintained 24/7 throughout the closures.

Q: Will it be noisy?

A: In addition to the generators needed for the lining work, we will also be using a combination of tankers and pumps to ensure our customers see no change in their wastewater services. This will cause some noise but is essential to maintain the flow of wastewater in our network.

Q: Will my wastewater drainage be affected during this work?

A: No. Restrictions on usage will not be necessary.

Q: What about the smell?

A: During the work you may smell a resin used during the lining process. We will be using odour neutralisers and ventilation to minimise the smell.

Q: What about the impact on local businesses?

A: All businesses will remain open with pedestrian access, even if the road outside is closed. We will be working with Cornwall Council, St Ives Town Council and St Ives Business Improvement District (BID) to minimise the impact of our work. This will include prominent ‘open for business’ signage, and we urge you to support your local traders during our work.

Q: Will compensation be available if the work affects my business?

A: We always work hard to reduce the impact of our works in the community. However, if your business is directly affected by our works, you may be entitled to claim compensation for loss of profit.

Local businesses will be visited individually by a customer liaison officer, who will be providing traders with guidance about the procedure they will need to follow should they intend to submit a claim.