Use the FAQ search to quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions, arrange a free call back form and our telephone numbers.
What do I need to do when I move house?
Let us know you’re moving online by completing one of the following forms: New Customer, Returning Customer, Moving within the South West Leaving the South West Or we’ll call you back if you prefer. Please complete the details in our Arrange a free call back section...
How much does a new water connection cost?
We’ll provide you with a quote which will be specific to your connection requirements after we’ve completed a site survey. The quote will be made up of: Connection costs (all work, materials required for us to make connection) Traffic management (depending on the...
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
How do I know that my application has been received?
You will receive an automated response from the website, confirming that your application has been received.
What is the SWW interview / assessment process?
The assessment process varies depending on the role that you apply for. Typically interviews last between 40 minutes to one hour, and are normally conducted by two people. Occasionally second or third interviews are requested, and/or other assessment techniques such...
Can I apply for more than one role?
Yes there is no limit to the number of roles that you can apply for. We do however, encourage candidates to check the person specification carefully to ensure that they can meet the requirements for the role. as individuals that don’t meet the essential criteria will...
What rewards and benefits do you offer?
Pennon Group and the associated businesses, offer a generous reward and benefits package including discounted shares, Smart Pension Scheme and non-contractual bonus. For further details please click here.