We know that the support and commitment of our staff is key to our success. In return, we offer an excellent range of benefits.
Paid holiday leave
Our annual leave year begins 1 April each year and is calculated on length of service and job grade. You’ll receive a minimum of 23 days for a full year’s full time service plus the bank holidays, which is proportioned for part-time working.
Free Car Parking
We offer free car parking at the majority of our sites. Our head office in Exeter is close to several bus stops and a short walk from Digby Train Station. Bus and train services in Devon and Cornwall can be found here.
Investing in our Company
We offer employees the opportunity to buy shares in our Company at a discounted price of 20% through the Pennon Group Sharesave Scheme. If you choose to buy shares at the end of the 3, 5 or 7 year savings period, you’ll also have an opportunity to reinvest the dividends into our Share Incentive Plan.
Training and Development
We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
We support and encourage all parts of our company by providing quality in-house training for each of our employee’s development and career opportunity.
We’re an equal opportunities employer committed to ensuring equal opportunity in employment.
Help with childcare
We work with Computershare Voucher Services to offer tax and National Insurance savings for childcare services.
As part of our employee benefits we offer the following health benefits:
Our employees, their spouses or partners are able to book a health assessment with the Nuffield Proactive Health at a special discounted rate.Nuffield Proactive Health is a leading expert in employee health, vitality and wellness. Their health assessments cover a comprehensive range of tests with a highly personal approach, and time to discuss your individual concerns in an unhurried way with experienced practitioners. They also cover contemporary lifestyle issues such as stress, postural problems and nutritional intake, as well as looking at the traditional health concerns. Their aim is to make a difference, to be a catalyst of change and to inspire you to improve your energy, vitality and resilience.
Private Health Insurance
As our employee, you can also get a discounted rate on Private Health Insurance with BUPA.
We provide a free eye test if you work at a computer screen through Specsavers Opticians. You’ll also receive a discount on a choice of frames and lenses.
How can we help
Use the FAQ search to quickly find what you are looking for
Can I have a water meter if I live in a rented property?
Yes, if you have a tenancy for more than 6 months you have the right to have a meter installed (under the Water Industry Act 1999) We’ll ask for your landlords name when we carry out the meter survey so please advise your landlord you have applied for a meter.
Can I build over a water main?
No, you are not permitted to build within 3 metres of a public water main as we must have unrestricted access to repair, maintain or renew our main when required. There are further details of an alternative process (water main diversion) within our Guidance notes.
If I sell my house after installing a meter, will the new occupier have to pay metered charges?
Yes any new occupier will pay metered charges, even if you’ve reverted to unmetered charges within 24 months of having the meter installed.
How do I read my meter?
Your meter will look similar to the meters in the pictures below; How to read your meter If you have an outside meter, lift the chamber lid using a screwdriver or similar tool. You may need to use a tool to scoop out any soil or rain water that has built up...
Do you have any job vacancies?
Please see our Careers page for current vacancies, student placements, graduate development programme and apprenticeships.
What area do you serve?
We provide water and sewerage services to Devon, Cornwall and small parts of Dorset and Somerset. Our region is nearly 4,300 square miles (11,137 square kilometres) in size. There are 1.6 million residents and around 5 million visitors a year. We provide clean water to...
What is your code of practice?
Our Codes of Practice set out our legal obligations and responsibilities together with your rights and responsibilities as our customer. They are approved by the industry regulator Ofwat. They include information on the services that we provide, how we calculate water...
Where is your Head Office?
We’re based in Exeter. Our address is: South West Water Limited, Peninsula House, Rydon Lane, Exeter, Devon EX2 7HR View Larger Map | Get Directions | View Bird's Eye
Why do I have high pressure?
If you’ve noticed intermittent high pressureThere may be planned maintenance work in your area that’s causing a sudden surge of pressure or flow. Sometimes air can get trapped in your pipes, causing the increase in pressure which can be resolved by running your taps for...
Why do I have low pressure?
If you’ve noticed sudden low pressure:There could be a few reasons for this, a burst main for example that is causing a sudden dip in your pressure or flow. You will need to carry out a few checks: Check if the low pressure is only affecting your hot water, this would...
How hard is my water?
Most of our area is sourced from moorland rivers and reservoirs and is classed as soft or moderately soft. In East Devon the water comes from deep underground boreholes and this water is classed as slightly or moderately hard. You can read more about Water...
What standards apply to water pressure?
We have a statutory requirement to supply water by gravity continuously for domestic purposes at a pressure that will; ‘reach the top of the top-most storey of every building’ (Water Industry Act 1991 Section 65) We also have service standards which are agreed with...
How can I dispose of fat, oil or grease?
The best way to get rid of fat or food without pouring it down the sink is to dry wipe plates and pans before washing them and dispose of it in the bin. Leftover cooking fat should be emptied into a container (such as a fat trap) for it to cool and solidify and then...
What are you doing to prevent sewer flooding?
We know that being affected by sewer flooding is unpleasant and upsetting so we’re working hard to prevent it from happening. We regularly clean our sewers especially those we know are prone to blockages and encourage you to only flush the 3 p’s – pee, paper and poo. We...
How can I stop sewer flooding?
You can help to stop our sewers from blocking and flooding by following our guide below: Only flush the 3 P’s pee, paper and poo Bag and bin baby wipes, cotton buds, sanitary products, nappies and similar materials Do not pour grease or cooking fat down the sink – the...
Is it too late to adopt my private pumping station?
No, if you believe youhave a private pumping station that we have not yet assessed or adopted, complete the form so that we can confirm if the site qualifies for transfer of ownership. The pumping station transfer of ownership happened on 1 October 2016 and included...
Can I swim in your reservoirs?
No, swimming isn’t allowed in any of our reservoirs. There are however many recreational activities including wakeboarding, sailing and windsurfing available through South West Lakes Trust.
Are there any hosepipe bans this year?
No. The last water restriction in our region was in 1996. More information is available on our water resources.
How much water does an average person use?
The national average annual usage figures have been taken from The Consumer Council for Water and are listed below: Annual water use in Cubic Metres CM3 Number of people living in your home Low use Average use High...
How can I save water?
By taking simple steps like spending one minute less in the shower or turning the tap off while you brush your teeth, can set you on track to start saving water. To help you save water around the home, we’ve teamed up with savewatersavemoney to offer a FREE water-saving...
How do I arrange for my private or business water supply to be tested?
If you are a household customer and are concerned about your water supply, please contact our Services Helpline on 0344 346 2020. If you have a private water supply e.g a borehole or well, or you are a business, you can arrange to supply us with a sample so that we can...
What kind of laboratory tests and services do you carry out?
Our laboratory carries out a wide range of chemical and microbiological tests. We analyse environmental and recreational samples to support business’ meet their regulatory and public health requirements. If you’d like to make an analytical enquiry you can use our online...
Can you test our trade effluent?
Yes. Our laboratory offers an independent analytical service for trade effluents. If you’d like to make an analytical enquiry you can use our online form
What public health and environment services do you provide?
Our Laboratory analyses environmental and recreational samples to support businesses in meeting regulatory and public health requirements.