Use the FAQ search to quickly find what you are looking for...
How can I contact you?
You'll find all of our contact information here, which includes our most frequently asked questions and our telephone numbers.
What is a cubic metre?
A cubic metre equals 1000 litres of water. If you’re on a meter, the variable charge from 1st April 2019 for 1 cubic metre is: For water - £1.8477 For sewerage including surface water drainage – £3.5832 For sewerage excluding surface water drainage - £3.1549
Can I build over a public sewer?
Yes, if your extension or proposed building work is over or within 3 metres of a public sewer or lateral drain, you’ll need to let us know. You’ll need to check our guidance notes to ensure you meet the criteria and if so, complete the Declaration of works form online...
What do I do if I have a blocked drain or sewer?
For blockages on a public sewer, please contact us on 0344 346 2020 so that we can confirm responsibility. We’re responsible for maintaining public sewers and we’ll attend within 4 hours to unblock the sewer, free of charge. If you are the homeowner, you are responsible...
How do I know that my application has been received?
You will receive an automated response from the website, confirming that your application has been received. Should you need any further assistance, please contact us here.
What is the SWW interview / assessment process?
The assessment process varies depending on the role that you apply for. Typically interviews last between 40 minutes to one hour, and are normally conducted by two people. Occasionally second or third interviews are requested, and/or other assessment techniques such...
Can I apply for more than one role?
Yes there is no limit to the number of roles that you can apply for. We do however, encourage candidates to check the person specification carefully to ensure that they can meet the requirements for the role. as individuals that don’t meet the essential criteria will...
What rewards and benefits do you offer?
Pennon Group and the associated businesses, offer a generous reward and benefits package including discounted shares, Smart Pension Scheme and non-contractual bonus. For further details please click here.